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Joshua Rodrigues, Head, Digital Lead, Advisor Experience

Joshua Rodrigues

Head, Digital Lead, Advisor Experience·Royal Bank of Canada (RBC) - Wealth Management

Canada

Master's degree, Executive MBA

Work experience

Total years of experience: 15 years, 6 months

Head, Digital Lead, Advisor Experience

January 2024 - Present

Royal Bank of Canada (RBC) - Wealth Management

Toronto, Canada

January 2024 - Present

• Executive owner of a $30M+ annual digital transformation
portfolio, leading the enterprise CRM (Salesforce), mobile,
analytics and AI platforms supporting 2, 200+ advisors
nationwide at RBC Wealth Management Canada
• Led the retirement of legacy CRM systems and delivered a
single, scalable ecosystem, improving advisor productivity,
data quality and speed-to-market by over 20%
• Established a future-ready digital foundation that
strengthened advisor attraction and retention while enabling
rapid innovation across wealth management
• Launched secure, compliant AI-enabled advisor capabilities,
leveraging RBCs top 3 global AI infrastructure
• Senior digital leader partnering with business, technology,
risk and compliance executives to align platform strategy
with enterprise growth and regulatory requirements

Company industry:
Banking
Job role:
Finance and Investment

Lead Solutions Engineer, Enterprise Retail & Telecommunications

March 2021 - January 2024

Salesforce

Toronto, Canada Hybrid

March 2021 - January 2024

• Executive advisor to C-suite and senior leaders, shaping CRM and digital transformation strategies and positioning Salesforce as a long-term growth platform
• Strategic and technical lead for Salesforce Canadas most critical account (Rogers Communications), including Shaw and multiple subsidiaries
• Drove net-new enterprise wins (Home Depot Canada, Chapters Indigo, Compass Group) and major platform expansions at Walmart Canada, Loblaws, and Home Hardware
• Top 3 nationally for Annual Contract Value (ACV) sales, reflecting consistent enterprise impact and executive credibility

Company industry:
IT Services
Job role:
Information Technology

Principal

February 2020 - February 2021

Slalom

Toronto, Canada Hybrid

February 2020 - February 2021

• Senior digital and CRM leader for Financial Services clients, leading internal delivery teams and owning enterprise RFIs, RFPs, and SOWs across Salesforce programs
• Program Business Architect for Slaloms largest Financial Services Cloud client (The Co-operators), defining a multi-year CRM and advisor experience roadmap spanning advisors, call centers, and end customers
• Led roadmap execution through delivery and rollout, driving strong client adoption and satisfaction while establishing a long-term managed account and growth pipeline

Company industry:
Management Consulting
Job role:
Consulting

Founder

September 2017 - February 2020

Piconex

Montreal, Canada Hybrid

September 2017 - February 2020

Company industry:
Management Consulting
Job role:
Consulting

Senior Consultant

March 2016 - September 2017

Deloitte

Montreal, Canada

March 2016 - September 2017

Company industry:
IT Services
Job role:
Information Technology

Business Solutions Consultant

March 2014 - February 2016

Traction On Demand, acquired by Salesforce

Vancouver, Canada

March 2014 - February 2016

Company industry:
IT Services
Job role:
Information Technology

Digital & Technology Roles

December 2010 - March 2014

Various Companies

Toronto, Canada

December 2010 - March 2014

Company industry:
IT Services
Job role:
Information Technology

Education

Ivey Business School at Western University

June 2024

June 2024

Master's degree, Executive MBA

Canada

University of the Fraser Valley

December 2012

December 2012

Bachelor's degree, Information Technology

Canada

St. Xavier's College

May 2010

May 2010

Bachelor's degree, Information Technology

India

Skills

ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
BUSINESS PARTNERING
Intermediate
BUSINESS PARTNERING
Intermediate
DIGITAL TRANSFORMATION
Intermediate
DIGITAL TRANSFORMATION
Intermediate
IT INFRASTRUCTURE
Intermediate
IT INFRASTRUCTURE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
SALES
Intermediate
SALES
Intermediate
SALESFORCE
Intermediate
SALESFORCE
Intermediate
WEALTH MANAGEMENT
Intermediate
WEALTH MANAGEMENT
Intermediate

Languages

English
Native Speaker