Telemarketing Representative
Idg
Total years of experience :2 years, 7 Months
• Cold called more than 150 clients daily on behalf of companies such as HP, Dell, and Google to introduce different products and services, such as softwares, subscription-based services. Successfully hit my target and generated 15 leads per day in a fast-paced environment.
• Assisted various Teams with the preparation of daily reports including prospects information (Budget for future projects, project timeline)
• Identified and understood business trends and customer needs to build sales pipeline.
• Implemented solutions to solve business related problems ensuring accuracy, timeliness and in accordance with policies.
• Identified and fixed appointments for prospects in order to present the products and services
• Managed orders, handled invoices and payments, documented special requests and followed up with teammates to foster
top-quality service
• Provided consistently high and excellent customer service. Welcomed guests warmly and served them breakfast.
• Created consistent visual content to maximise user engagement and reaching new audiences, increasing Social Media traction by 20% month-over-month.
• Managed the website to improve user experience and published SEO-optimised weekly articles covering finance, business trends, and investing, which tripled website traffic.
• Generated weekly newsletters ensuring the share of accurate information covering market trends, stock market analysis, latest financial news, and investing tips, with an average engagement rate of 80%.
• Researched, analysed and monitored data related to the market, consumer trends, to identify strategic opportunities for potential growth opportunities based on KPI’s and ROI to drive conversion.
• Organised and attended meetings with other departments to develop and implement brand strategy through efficient and creative campaigns on Mailchimp, increasing signup by over 150% quarterly.
• Generated long-term opportunities through prospecting and cold calling by engaging with 400 clients on a weekly basis.
• Communicated with internal and external stakeholders in English and in French in person, providing timely, accurate & regular updates to client, successfully reaching all targets through the phone, and following via email. Generated 40 leads per week in a team of 4 sales and marketing employees.
• Managed and analyzed customer data on different servers on Windows and Linux to draw conclusions and provide guidance
• Solved an average of 15 tickets per week using the IT service Management Software Oceane. Improving process handling by 65%. Communicated directly with business clients to effectively meet their storage demands.
- Online part time Masters in Finance
- Revolut: Create a growth strategy for the leading online bank, including revenue and profit analysis, and Financial forecasting.
- Core Modules: Financial Accounting, International Finance, Micro and Macro Economics, Quantitative Methods
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