Jovelyn Ogoc

• Financial Control & COGS: Implement and monitor rigorous Cost of Goods
Sold (COGS) management strategies, overseeing procurement, inventory
valuation, and minimizing food waste to ensure optimal profit margins and
product integrity.
• Operational Leadership: Manage all day-to-day restaurant functions, focusing
on upholding the highest standards of food safety, quality assurance, and
customer service protocols.
• Shift Supervision: Directed shift operations, staff deployment, and performance
coaching to ensure seamless execution during high-volume periods and
compliance with all company standards.
• P&L Responsibility: Held ultimate accountability for the restaurants financial
performance, managing labor costs, maintaining accurate administrative records,
and implementing cost-control measures to maximize profitability.
• Leadership & Development: Directed and motivated a comprehensive team
(40+ FTE), administering end-to-end training programs, conducting formal
performance reviews, and executing succession planning to achieve high staff
retention targets.
• Compliance & Auditing: Ensured strict regulatory compliance across all
aspects of the operation (local labor laws, food safety, and company standards),
coordinating internal brand and company-wide operational audits.
• Sales & Service Excellence: Developed and executed targeted sales strategies
to consistently meet and exceed quarterly sales objectives while maintaining a
focus on world-class guest satisfaction metrics.

Supervise daily restaurant operations, ensuring excellent guest service and smooth workflow.
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‎Lead, train, and motivate staff to maintain a positive and efficient team environment.
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‎Monitor food quality, presentation, and service consistency according to company standards.
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‎Manage inventory, order supplies, and control costs to achieve budget and profitability goals.
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‎Handle guest inquiries, feedback, and complaints professionally and promptly.
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‎Prepare reports on sales, labor, and expenses, and assist with forecasting and planning.
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‎Ensure compliance with hygiene, sanitation, and safety regulations at all times.
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‎Coordinate with the kitchen, bar, and service teams to maintain efficient operations.
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‎Support marketing and promotional activities to boost restaurant visibility and sales.
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‎Uphold company policies, standards, and brand image in all operations.
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• Global Project: Selected as a certified Cross Trainer to conduct and assist in
the successful opening and setup of the new Shake Shack store in Metropolis
Mall, Moscow (Russia), providing foundational training to new international
joiners.
• Supervisory Management: Managed shift operations and scheduling for large
teams, ensuring operational readiness and efficient resource allocation.
• Training Specialist: Led comprehensive training and certification sessions for
new hires, providing detailed performance feedback and supporting
administrative tasks for the Brand Management team.