Retail Assistant
Greenheart Organic Farms
Total years of experience :10 years, 1 Months
Responsible for personally attending to customer requests and resolving their issues or concerns
in a professional manner
* Responsible in providing outstanding services to the guests that have checked in and greet them
in a friendly manner and interact with them in a positive way
* Maintain up to date knowledge on the current services that are being offered and make sure that
this information is conveyed to the customers in an effective way
* Attends to telephone calls and to keep a track of the in house activities like giving information
regarding the availability of the rooms and making reservations based on it
* Maintain all the relevant guest related information, so that it can be retrieved in case there is a
requirement, and to maintain and update the accounts and post them accurately
* Ensure safety standards are met and ensure that all the housekeeping work is carried out in a
proper manner like maintaining the rooms, cleaning of the rooms, etc.
Helping customers with finding products they are looking for - with the ultimate aim of
encouraging them to buy and return again for future purchases
* Advising customers on the price of items
* Liaising with other stores and arranging the transportation and delivery of items ordered from
other store locations if a desired item is out of stock
* Notifying Store Manager when items are out of stock already
* Operating the cash registers, taking payments and performing refunds/store credits where
necessary
* Packaging of goods for customers and arrange delivery
* Ensuring the store is clean and tidy, and that products are priced and displayed properly
* Participating in periodical stocktake of all goods
* Arranging for damaged goods to be repaired or exchanged
Key Responsibilities as Delivery Driver
* Conduct inspections of vehicle before departing to deliver goods
* Pack and load products onto the delivery vehicle according to company’s specifications
* Deliver orders to customers on assigned routes
* Maintain ongoing communication with route dispatcher
* Unload goods as per client specifications
* Review deliveries with customers to ensure products meet their needs
* Obtain delivery confirmations from each customer
As a front line phone support to help customers with everything from last minute travel plans to
itinerary changes
* As a General Reservations Desk / Ticketing Agent; Inbound and outbound.
* Offered passengers the highest levels of service
* Provided detailed information on flight reservations. Rebooking and ticket validation
* Provided resolution on customer issues, providing timely feedback.
* Assisted customers on queries such as baggage size/weight; rates
* Assisted customers navigating the online ticketing site.
* Ensure passengers get the highest levels of service
* Going the extra mile to help customers with their flights, hotels and other travel plans.
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