Joy Galang - Associate CIPD

• Providing support to the HR Manager and supervises the coordinators, admin and PRO personnel in the daily HR Operations.
• Provide support and advises corporate directors, department managers on operational requirements in terms of HR point of view.
• Handles manpower planning and budgets, recruitment plans and targets, sourcing resumes by coordinating with recruitment agencies, social media and employee referrals.
• Conducting interview and identifying and shortlisting candidates based on competencies, qualifications, skills and other requirements of the different departments and business units such as hospitality, dental, clinic center, IT corporate office and consulting offices.
• Preparing offer letters, contracts, and on-boarding packages.
• Developing job descriptions and ensuring that all post have an official JDs.
• Conduct the on-boarding process from welcome letters, HR Forms, visa applications, insurance enrollments HRIS and HR records updates, HR personnel files, and orientation programs.
• Drafting, implementation and improvement effectively of HR policies ensuring properly communicated via memo, handbooks, and ensuring compliance.
• Streamlining HR processes and continuous review and development of processes as per the requirement of each unit and business.
• Processing payroll in a timely manner and preparation of WPS files.
• Maintaining hard and soft copies of employee data, coordination and handling of probation periods confirmation, promotions, transfers, and exit management.
• Point of contact for employee concerns, queries and grievances and ensuring that these are handled within the company guidelines and in a timely manner.
• Deals with employee disciplinary actions and proactively handles HR issues.
• Organizes staff trainings with vendors, workshops and team building activities.
• Tracking of employee leaves, performance and attendance.

• Managing the Human Resources and Admin Department of the UAE and Oman offices leading a team of 6 employees and reporting to the General Manager.
• Lead the company full recruitment processes starting from working on a yearly hiring plan, job posting and coordination with recruitment agencies, screening and interviews, employee references, offer negotiations, employment contract, labor permit and visa application, onboarding and ensuring that recruitment processes are adhered at all times.
• Identify training requirements of employees by planning, delivering and developing in house training such as orientation and inductions for new hires and interns, researching up to date trainings related to business requirements and coordinating with training agencies and institutes.
• Point of contact for all level of employees in terms of employee relation requirements, grievances handling and investigations, employee queries regarding company policies, benefits and other daily queries.
• Developing, implementing and improving yearly Performance Management by ensuring that performance assessments are executive on time, setting effective Key Performance Indicator and achieving company business objectives.
• Manage the monthly payroll processes, preparing payroll sheets, end of service, and leave pays, overtime and all employee related payments.
• Develop and improves policies and procedures and ensuring that compliance is followed at all times.
• Manage employee benefits such as medical coverage, air ticket, business trips, bonuses, promotions, salary increases, leave management and etc.
• Manages employee exits such as resignation, terminations, exit interviews, demobilization, cancellation of medical insurance and other out-processing requirements.
• Manages, tracking and coordinate with PRO on labor permit and visa renewals, HR and Admin related contracts such as contracts with recruitment agencies, trade licenses, PRO card, Immigration card and etc.
• Reviews and devices compensation and benefits structures of the company.
• Act as a consultant to employees, line manager and management team regarding HR operations, policies and procedures, government requirements, labor law and strategic planning such as hiring and succession strategies, performance evaluations, personnel and operations development.
• Process and budget yearly personnel and admin cost and implementing cost effective HR operations.
• Implement, develop, and review job descriptions, HR Forms and all HR related documentation and databases.
• Generate offer letters, contracts, promotion, salary certificate and other documents issued by HR.
• Announces memos and other company information such as new hires, holidays, promotions and etc.

• Perform recruitment process such as job order processing and approval, coordination with other departments on vacancy requirements, vacancy advertisement, shortlisting applicants, interview invitations, selection and in-processing and induction.
• Conduct interviews, examinations (such as computer skills, accounting knowledge and etc.) and shortlisting of candidates.
• Generate confirmation letters, rejection letters, offer letters and contracts.
• Coordinate with PRO on visa applications, medicals, visa renewals, government requirements such as Emirates IDs, free zone personnel updates and other HR requirements.
• Generate different modifications on contracts such as promotions, salary increase, demotion and etc.
• Conduct induction training and other in-house trainings.
• Coordinate with training centers, assessment centers, recruitment agencies and etc.
• Function as employee relations officer (grievances handling, employee queries such as leaves, sick leaves, and other HR related queries).
• Conduct dispute investigations and disciplinary requirements.
• Resignation and termination processing.
• Development and implementation of HR policies and procedures.
• Involve with company performance management requirements and execution.
• Assist in payrolls processing.
• Admin functions such as maintaining HR records and personnel files, job description generation, manning rosters and charts, timekeeping, enrollment, renewal and termination of medical insurance, travel booking (mobilization and demobilization), update PeopleSoft data and etc.

• Advertising vacancies, scanning resumes and short-listing candidates.
• Calling and scheduling candidates for interviews.
• Conducting exams to candidates prior to their interviews.
• Sending messages such as regret letters, on hold messages, reference check, security check and etc.
• Conducting joining orientation of new staffs (documentation requirements, visa processes, medical, induction program and etc).
• Drafting job descriptions.
• Maintaining employee relations to staffs requirements such as benefits, trainings, repatriations and etc.
• Sending memos and announcements to staffs with reference to company policies, trainings and etc.
• Coordinating with other departments with regards to recruitment requirements and training requirements (such as training nominations, schedules and etc).
• Dealing with training vendors and arranging training for employees.
• HR administrative works such as maintaining the employee personal files, accepting of training application forms, invoice processes, organizational chart, manpower list, training files, and etc.
• Assisting the Head of HR, HR Manager with all HR functions and operations.
• Organizing and implementing projects and programs that are being organized by Waterfront.

• • Supervising the department’s operations reporting directly to the Operation Manager.
• Accepting agency appointments from various principals and answering daily queries such as port information and procedures, vessels information, Inchcape services, crew changes procedures and requirements, technical information, and quotation request.
• To handle various inquiries such as port requirements, vessel’s supplies, crew changes requirements and various vessels’ requirements.
• Sending feedbacks to the vessels’ Masters and principals with reference to the vessels’ activities.
• Establish new business relationships with new principals by providing a competitive proforma and giving them first class service.
• Ensures that services are well coordinated without any delays.
• Arranging launch trips and coordinating with suppliers and servicing companies for timely and smooth operations.
• Updating vessels’ voyage disbursement account through POP, raising PO (purchase orders), raising CTM (Cash to Master) orders, sending estimate proforma and close estimate proforma.
• Recommending other alternatives in case non-availability of berth or launches.
• Conducting interviews on candidates and trainings of new staffs.
• Accepting and updating PASP appointments, estimate proforma and SOF.
• Updating the launch register file and keep tracks of launch activities per month.
• Filing important files (soft and hard copies) and updating the offshore chart every morning.
• Making office store requisitions and keeping track of supplies and making the monthly duty roster.

• Answer all incoming internal and external calls and transfer it within the resort.
• Attend to guest inquiries, request and complaints and act a sales person of the resort and its sub-division unit.
• To handle the Department in the absence of the Team Leader and Manager.
• Conducting interviews on candidates and making recommendation of acceptance.
• Conducting the trainings of the Department and assist the new colleagues.
• Updating the system such as Fidelio and Mercury to ensure a smooth flow of communication.
• Preparing the training materials such as handouts, training modules, training rooms and etc.
• Coordinating with Jumeirah SBU and SSU regarding training availability and training nominations.
• Preparing and summarized all monthly training reports and trainers’ bonus.
• Administrative works and makes purchasing requirements for the department.