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Joy Marcellana, admin secretary receptionist

Joy Marcellana

admin secretary receptionist·Plan B Events / Tangerine Entertainment

United Arab Emirates

Bachelor's degree, Care And Nursing

Work experience

Total years of experience: 23 years, 6 months

admin secretary receptionist

July 2024 - Present

Plan B Events / Tangerine Entertainment

Abu Dhabi, United Arab Emirates

July 2024 - Present

•Event Coordinator, Supervising Event, Cloent Service
• Greet clients and visitors with a positive, helpful attitude.
• Assisting clients in finding their way around the office.
• Announcing clients as necessary.
• Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
• Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
• Preparing meeting and training rooms.
• Answering phones in a professional manner, and routing calls as necessary.
• Assisting colleagues with administrative tasks.
• Performing ad-hoc administrative duties.
• Answering, forwarding, and screening phone calls.
• Sorting and distributing mail.
• Hiring, managing, and developing the junior administrative team.
• Provide excellent customer service.
• Scheduling appointments.
Company industry:
Events Management
Job role:
Secretarial

Event Coordinator / Admin & Receptionist

January 2024 - Present

Plan B Events – Tangerine Entertainment

Abu Dhabi, United Arab Emirates

January 2024 - Present

- Collaborate with clients to define event objectives, themes, and requirements, serving as the primary
point of contact throughout the event lifecycle.
- Source, negotiate, and manage vendors including caterers, decorators, AV specialists, and entertainers,
ensuring on-time, on-budget delivery.
- Oversee full event operations: setup, on-site coordination, staff supervision, and post-event breakdown.
- Coordinate client and guest travel arrangements, accommodations, and transportation logistics.
- Prepare detailed post-event reports; maintain scheduling, appointment systems, and administrative
records.
- Manage front-desk reception, answer and route calls professionally, and provide ad-hoc administrative
support.
Company industry:
Events Management

Administration Manager

January 2019 - Present

EEM MULTI-STAR Roofing Center

Olongapo, Philippines

January 2019 - Present

• Supervising
• Hiring, training, and evaluating employees and taking corrective action
• Ensuring the office is stocked with necessary supplies and that all equipment
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
Company industry:
Construction & Building
Job role:
Administration

sales agent

June 2022 - June 2024

Sahari Fashion

Abu Dhabi, United Arab Emirates

June 2022 - June 2024

- Greeted and assisted customers in a friendly, professional manner to deliver an exceptional shopping
experience.
- Understood customer needs and recommended suitable fashion items, consistently achieving daily, weekly,
and monthly sales targets.
- Upsold and cross-sold complementary products such as accessories and coordinated outfits to increase
basket size.
- Handled customer inquiries, complaints, and returns professionally, maintaining high satisfaction levels.
Company industry:
Sales Outsourcing
Job role:
Sales

Sales Executive

June 2022 - June 2024

Sahari Fashion

Abu Dhabi, United Arab Emirates

June 2022 - June 2024

- Delivered exceptional shopping experiences by understanding customer needs and recommending
suitable fashion items.
- Consistently achieved and exceeded daily, weekly, and monthly sales targets through proactive
engagement and upselling.
- Upsold and cross-sold accessories and coordinated outfits to maximize basket size and revenue.
- Handled customer inquiries, complaints, and returns professionally, maintaining high satisfaction levels.
Company industry:
Sales Outsourcing
Job role:
Sales

Nursing Caregiver

January 2024 - February 2024

Private Client

Abu Dhabi, United Arab Emirates

January 2024 - February 2024

- Provided personal care, medication reminders, and meal preparation tailored to dietary needs.
- Monitored and reported changes in client condition to healthcare professionals.
Company industry:
Banking
Job role:
Medical, Healthcare, and Nursing

Admin Manager

January 2016 - January 2021

EEM Multi Star Roofing Center

Olongapo, Philippines

January 2016 - January 2021

- Supervised day-to-day administrative operations including hiring, training, and performance evaluation of
staff.
- Developed and improved office systems, policies, and procedures to increase operational efficiency.
- Managed budgets, monitored spending, and processed payroll in coordination with accounting.
- Planned and promoted company events including meetings, training sessions, and conferences.
Company industry:
Construction & Building
Job role:
Administration

Operations Manager

January 2014 - January 2019

Serenity Salon & Spa

Olongapo, Philippines

January 2014 - January 2019

Oversee daily salon operations
*Organize employees’ shifts, considering peak times and seasonality
*Order beauty products, like creams and essential oils and replenish stock
*Arrange for regular maintenance services for all equipment
*Apply hygiene practices across all beauty stations
*Ensure all beauty treatments meet high quality standards
*Maintain staff records, including salaries and working schedules
*Promote services, products and discounts on social media
* Receive payments from clients and track all transactions
*Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
*Run online competitions and offer discount packages to attract new customers
Company industry:
Personal Care Centers
Job role:
Management

Teacher Assistant

January 2014 - January 2015

Elementary School

Olongapo, Philippines

January 2014 - January 2015

- Prepared instructional materials and maintained attendance and grade records.
- Collaborated with teachers and parents on student progress; adapted materials for special education
needs.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Supervisor

January 2010 - January 2014

Kurt Leigh Rice Trading

Olongapo, Philippines

January 2010 - January 2014

*Provide detailed information and advice to clients and customers.
*Deliver accurate and timely reporting on contracts, investments and sales
*Respond to queries and issues raised by clients
*Identify risk and implement mitigation strategy
*Provide detailed information and advice to clients and customers
*Deliver accurate and timely reporting on contracts, investments and sales
*Respond to queries and issues raised by clients
*Identify risk and implement mitigation strategy
Company industry:
1398
Job role:
Marketing and PR

Operation Manager

January 2010 - January 2014

Skyler Saloon & Spa

Olongapo, Philippines

January 2010 - January 2014

- Oversaw daily salon operations: staff scheduling, inventory management, and equipment maintenance.
- Promoted services via social media campaigns and loyalty programs; grew client base significantly.
- Managed payments, tracked daily/monthly revenues, and maintained staff records.
Company industry:
Personal Services
Job role:
Management

secretary

January 2005 - January 2010

Skyler Auto Car Care Services

Olongapo, Philippines

January 2005 - January 2010

* Answering phones
*writing up customers when they come into the shop
*possibly billing out customers
*checking stock and making a list of items needed, and cleaning and maintaining office and waiting room
Company industry:
Automotive Dealership & Distributor
Job role:
Secretarial

Sales Representative / Promoter

January 2005 - January 2010

Mart One Department Store

Olongapo, Philippines

January 2005 - January 2010

- Exceeded sales targets through proactive lead generation, customer engagement, and follow-up.
- Prepared and presented quotes and proposals; managed the sales pipeline using dedicated software.
- Handled customer inquiries and complaints, maintaining consistently high satisfaction rates.
Company industry:
Retail & Wholesale
Job role:
Sales

admin coordinator

September 2004 - September 2005

Hitachi Terminal Mechatronics

Olongapo, Philippines

September 2004 - September 2005

• Organize and schedule meetings and appointments
• Produce and distribute correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Order office supplies
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Research and creates presentations
• Generate reports
• Handle multiple projects
• Prepare and monitor invoices
Company industry:
Industrial Production
Job role:
Administration

Secretary

January 2004 - January 2005

Skyler Auto Care Services

Olongapo, Philippines

January 2004 - January 2005

- Managed front desk operations, answered calls, handled billing, and maintained office organization.
Company industry:
Automotive Dealership & Distributor
Job role:
Secretarial

document controller

October 2003 - September 2004

Hitachi Terminal Mechatronics Corporation

Olongapo, Philippines

October 2003 - September 2004

• Copy, scan and store documents
• Check for accuracy and edit files, like contracts
• Review and update technical documents (e.g. manuals and workflows)
• Distribute project-related copies to internal teams
• File documents in physical and digital records
• Create templates for future use
• Retrieve files as requested by employees and clients
• Manage the flow of documentation within the organization
• Maintain confidentiality around sensitive information and terms of agreement
• Prepare ad-hoc reports on projects as needed
Company industry:
Industrial Production
Job role:
Administration

Admin Coordinator / Document Controller

January 2003 - January 2004

OMRON – Hitachi Terminals Mechatronics Corporation

Olongapo, Philippines

January 2003 - January 2004

- Produced and distributed memos, letters, and reports; developed and maintained a comprehensive filing
system.
- Reviewed and updated technical documents; managed confidential records and project copies for
internal teams.
- Coordinated travel bookings, expense reconciliation, and general visitor support.
Company industry:
Consumer Electronics
Job role:
Administration

Education

Filipino Institute

May 2023

May 2023

Bachelor's degree, Care And Nursing

United Arab Emirates

Columban College

March 2003

March 2003

Bachelor's degree, elementary education

Philippines

GPA (percentage): 93%

GPA (percentage): 93%

Columban College

January 2003

January 2003

Bachelor's degree, Adult Education

Philippines

Workers University - Academy Of Specialized Studies

April 1999

April 1999

High school or equivalent, Basic

Philippines

Skills

Supervising

Expert

Document Controller

Expert

Secretarial

Expert

Management

Expert

Administration

Expert

office work

Intermediate

office administration

Intermediate

purchasing

Intermediate

office management

Intermediate

Driving

Expert

Customer Service

Expert

Sales

Expert

Administration

Expert

Microsoft Office

Expert

ADAPTABILITY

Intermediate

ADMINISTRATIVE FUNCTIONS

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

CUSTOMER SERVICE DESK

Intermediate

EVENT PLANNING

Intermediate

LEADERSHIP

Intermediate

OPERATIONS MANAGEMENT

Intermediate

SUPPLY CHAIN

Intermediate

Social profiles

Languages

English

Expert

Filipino

Native Speaker

Training and Certifications

Training
Caregiver
Jan 2025
Teaching
Elementary School
Jan 2025

Hobbies and interests

Reading
Travel,
Music,
Travel, Nature, Community Service