Appointment Control, Telephone Operator , Receptionist
Al Masaood Automobiles
Total years of experience :19 years, 2 Months
Handling of telephone switchboard.
Greet and receive incoming customers in a professional and courteous manner
Provide A daily report based on prior date call summary through Call Manager program.
Answer telephone calls regarding customer inquiries, comments, suggestion and appointment (responsible for making appointment).
Responsible for controlling the NES LOAD MONITORING SHEET
Prepares Daily List Vehicle In and Out Monthly Reports.
Answer telephone calls if SAs not available and leave message to them to call back.
Set-up queue system for taxi drop off services and prepare taxi voucher
Assist incoming customers for vehicle delivery and occasionally makes job card for 1st service and 2nd service
Prepares daily sales plan report
Responsible for the PDI ( Pre Inspection Report ) of the vehicles
Responsible for making Quotations and technical data as per the required specifications of the client
Prepares the document for submitting to insurance company
Prepares the delivery kit such as the warranty book and service contract
Acts as custodian of masterlist
In charge for all Incoming & Outgoing calls
Supports the sales team in attaining sales target as well as preparing and updating sales report
Organizing and maintaining good filing system of paper works and other confidential documents for easy information and for safekeeping
Performs such other duties and responsibilities that the Branch Manager may assign.
Selling movie tickets
Strictly keep the sales revenue till it hands over to the manager by the end of the day or any time it require during the day.
Handling telephone bookings, reservations, queries (where applicable).
Ensure high level of customer service
Ensure compliance with all company policies & procedures.
Reports to the manager about any client complaint.
Ensure the cleanliness of ticketing area, counter and computer screens.
Registrant the free passes information and promotions tickets in a special logbook.
Prepares Daily Cash Sales Report and Daily Cash Sales Summary
Prepares weekly payroll and monthly payroll
Issues check vouchers upon receipts for approved request check issuances
Performs such other duties and responsibilities that the Manager/Supervisor may assign.
1. Prepares Daily Cash Receipts and Disbursement Report
2. Issues check vouchers upon receipts for approved request check issuances.
3. Check daily reports of loans extended and loans paid blotter, loans paid summary, cashier’s reports, and sales report.
4. Prepares daily schedule of outstanding loans.
5. Take charge in stamping of redeemed pawntickets to masterlist.
6. Prepares auction notice
7. Checks monthly summary of loans extended and loans paid
8. Takes charge of office forms and supplies control
9. Receive office messages and communications
10. Acts as custodian of masterlist
11. Performs such other duties and responsibilities that the Branch Manager/Area Accountant may assign.