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Joy Tannous, Floor Manager

Joy Tannous

Floor Manager·Mon Maki A Moi

Lebanon

Bachelor's degree, English Literature and Language

Work experience

Total years of experience: 11 years, 8 months

Floor Manager

May 2019 - Present

Mon Maki A Moi

Jbail, Lebanon

May 2019 - Present

Ensuring that all food safety procedures are followed including ensuring that food is stored at
proper temperatures, checking expiration dates on food items, and ensuring that food is washed
before being served.
* Training servers in proper customer service techniques, such as greeting customers,
recommending menu selections, describing specials, and suggesting wine pairings.
* Overseeing all aspects of the dining experience, including setting up reservations, seating guests,
and ensuring that guests have a positive experience
* Ensuring that the restaurant follows all local health codes and regulations regarding food
preparation, storage, and handling.
* Managing the restaurant staff, including hiring and firing personnel, conducting performance
evaluations, and addressing any issues with staff members.
* Monitoring and maintaining inventory levels of food and supplies to ensure adequate supply
levels.
* Handling all that is related to ordering, suppliers, maintenance, and closing the overall cash report..

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

English Teacher

October 2015 - November 2021

Education center

Jbail, Lebanon

October 2015 - November 2021

I taught a full agenda to Grade 4, 5, 6, 7, &12 along with private English Lessons.
It has always and still is a passion of mine to teach whether Arabic, English or any other course because dealing with students and working on their weaknesses is my goal. I seek to see change and improvement in them.

Company industry:
Higher Education
Job role:
Teaching and Academics

Tutor

October 2014 - January 2021

Home Schooling

Lebanon

October 2014 - January 2021

Teaching English language and grammar, in particular, to students with language learning difficulties.
* Teaching full agenda to secondary classes (up to Grade 12).

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Cashier

January 2019 - April 2019

Charcutier Aoun

Lebanon

January 2019 - April 2019

Receive payment by cash, check, credit cards, vouchers, or automatic debits.
* Issue receipts, refunds, credits, or change due to customers.
* Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is
adequate change.
* Answer customers' questions, and provide information on procedures or policies.
* Scanning goods and ensuring pricing is accurate.
* Greet customers when entering or leaving the store.
* Handle merchandise returns and exchanges.

Company industry:
Retail & Wholesale
Job role:
Accounting and Auditing

Waitress

May 2017 - December 2018

Classic Burger

Lebanon

May 2017 - December 2018

Providing the best wait service possible to ensure customer satisfaction.
* Taking customer orders and delivering food and beverages.
* Making menu recommendations.
* Answering questions.
* Arranging table settings and maintaining tidy dining areas.
* Delivering checks and collecting payments.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Counter

June 2016 - March 2017

Dunkin Donuts Jbeil

Lebanon

June 2016 - March 2017

(A combination of a cashier and a barista)
* Handling daily operations related to cash flow (insourcing and outsourcing of cash related to daily purchases
from customers).
* Executing end of day inventory count to make sure that the cash complies with the products.
* Preparing drinks and sandwiches ordered by customers.

Job role:
Sales

Education

American University of Technology (AUT)

January 2022

January 2022

Bachelor's degree, English Literature and Language

Lebanon

GPA (rating): Excellent

GPA (rating): Excellent

3.55/4 GPA.

Cambridge College

June 2021

June 2021

Diploma, Cambridge advanced certificate

Lebanon

GPA (rating): Very good

GPA (rating): Very good

Lebanese University

January 2017

January 2017

High school or equivalent, English Literature and Language

United States

And Human Sciences

Jounieh Public School

January 2015

January 2015

High school or equivalent, Sociology and Economics

United States

GPA (rating): Good

GPA (rating): Good

Skills

INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
TEACHING
Expert
TEACHING
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
HIRING
Expert
HIRING
Expert
SERVERS
Expert
SERVERS
Expert
CASH FLOW
Intermediate
CASH FLOW
Intermediate
BASIC
Beginner
BASIC
Beginner
COMPUTER SKILLS
Beginner
COMPUTER SKILLS
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT EXCEL
Beginner
MICROSOFT POWERPOINT
Beginner
MICROSOFT POWERPOINT
Beginner

Languages

Arabic

Expert

English

Expert

French

Expert

Hobbies and interests

Swimming, reading, dancing, hiking