Receptionist
Gulfco
مجموع سنوات الخبرة :13 years, 5 أشهر
Receiving and Forwarding calls
•Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures.
•Maintain the work structure by updating job requirements and job descriptions for all positions.
answering/ forwarding calls
•telephone calls
•booking VCs
•setting up of VCs/conference calls
•arranging appointments
•dispatching/arranging courier
•prioritizing workloads
•recruiting, training and supervising junior staff
•implementing new procedures and administrative systems
•All travel bookings and queries
•All expenses via Concur
•Input of Business Cards via InterAction
•Ordering of office Business Cards
•Any printing/scanning/Fax
•Any queries regarding office facilities - vendors, vendor access passes (truck tunnel) etc.
•making invoice and quotations
•Occasionally, an administrative role could be a way into a profession, particularly in the media. There are many similarities with the work of Personal Assistants (PAs).
Customer Relationship Management, Sales & Marketing
•Greet & welcoming customer,
•Promoting newly-arrived product for customer's future inquiry,
•Practice good customer handling and selling techniques to all the products on sale,
•Assign as counter salesgirl taking care of direct orders from the customers,
•Responsible for daily routine check-up of all goods in the store,
•Good customer’s service all the time,
•Assisting customer’s needs and demands,
•Attending to all customers’ needs and satisfaction on all times,
•Initiate and maintain of variety of files and records,
•Reporting to the manager of the result of the daily sales,
•Acknowledgement to the customer’s for the new upcoming promotions,
•Responsible for arranging the items in the selling area,
•Keeping and recording all the inventory items on an up-to-date basis,
•Preparing the monthly inventory report.
Establish new accounts by organizing and planning daily work schedule to build on existing or potential sales outlets
•Study the type of sales outlet and adjust content of sales presentations
•Study potential volume of dealers and focus on sales efforts
•Make and submit orders by referring to product literature and price lists
•Gather current marketplace information on newly introduced products, delivery schedules, pricing, and merchandising techniques in order to monitor competition
•Investigate problems; prepare reports; develop solutions, and make recommendations to management in order to resolve customer complaints
•Attend educational workshops; review publications, and be involved in professional societies
•Provide historical records by keeping records on customer inquiries and sales
•Contribute to team efforts in accomplishing organizational goals.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
•Issue receipts, refunds, credits, or change due to customers.
•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
•Greet customers entering establishments.
•Maintain clean and orderly checkout areas.
•Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
•Issue trading stamps, and redeem food stamps and coupons.
•Resolve customer complaints.
•Answer customers' questions, and provide information on procedures or policies.
•Cash checks for customers.
•Weigh items sold by weight in order to determine prices.
•Calculate total payments received during a time period, and reconcile this with total sales.
•Compute and record totals of transactions.