Joya Goswami

• Answering incoming telephone calls, determine purpose of calls and forward calls to correct exten-sions.
• Answering questions about EMS and provide callers with addresses, directions and other information
• Welcoming clients and visitors, determine nature of business while making them comfortable.
• Taking and delivering messages when appropriate team members are unavailable
• Calling persons waiting for visitor and book them a room to meet in.
• Scheduling conference rooms for meetings.
• Establishing and maintaining the required standard of escalation with regards to customer complaints and compliments to the respective management timeously.
• Receiving incoming couriers.
• Recording all incoming couriers sender’s name, company and country and AWB number) and dis-tribute them to the recipients.
• Setting up courier accounts with major vendors, keeping a track of all outgoing couriers & validating the courier invoices upon receiving.
• To manage all the pantry orders for all the offices as per the approved monthly consumption / Keeping the records of the documents related to Pantry orders/Deliveries and Invoices
• Maintaining the internal telephone list, ensuring it is kept up to date.
• Coordinating with all staff in all office activities.
• Providing general administrative and clerical support including mailing, scanning, faxing.
• Coordinating on events like birthday celebrations, business and personal lunch.
• Coordinating with managers in conducting interviews for outsourced staff.
• Performing basic filing, and clerical duties.
• To manage all the pantry orders for all the offices as per the approved monthly consumption / Keeping the records of the documents related to Pantry orders/Deliveries and Invoices.
• Receiving payments and collecting receipts.
• Organizing catering during meetings and trainings.
• Monitoring and maintaining office equipment like printer, coffee machines, ovens, fridge, A.C. and arrange for equipment maintenance whenever necessary.
• Maintaining weekly inventory for office cartridges and stationery.
• Providing general administrative support to the office operation as instructed by HOD
• Organizing and maintaining file system and file correspondence and other records for pantry, sta-tionery, invoices submitted with finance and cartridges order
• Verifying receipt of supplies at the time of handover and signing after making sure all supplies are of required brand & quantity.
• Verifying invoices after confirming both DO & PO are attached, invoice & PO amount is same and in some cases ensuring name of the correct company and address.
• Ordering and maintaining office supplies like water, pantry items, cartridges, toners and various sta-tionery items.
• Managing of cleaning and office boys from outsourced agencies.
• Managing all the drivers.
• Ensure reception area is tidy.
• Ensure reception area is never left unattended

• Monitoring daily staff movement, i.e. keeping track of personnel who are either on holiday, out in the field or off sick in order to direct calls appropriately to the right person.
• Managing all direct communication of the companies email address, incoming & outgoing docu-ments, incoming & outgoing phone calls.
• Coordinating with higher management while completely responsible for planning & organizing various events & meetings.
• Performing functions such as scanning invoices, generating internal payment & Purchase Related Forms and completing the assignment.
• Managing flight bookings for new joining staff and finalizing flight ticket allowance for existing staff.
• Managing all new & existing hotel & travel related corporate contracts.
• Coordinating with marketing with their day to day research & organizing work.
• Coordinating with Business Development department in maintaining a weekly chart for new & potential client queries.
• Provide support for Human Resources: interview schedule, applicant pool, resume files, orientation, monitoring time sheets
• Coordinates with all other departments to manage bi-weekly orders, anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies and maintain adequate office supplies stock in the reception area.
• Coordinate with accounts to receive all LPOs, invoices and walk in cheque payments.
• Assisting Managing Partner & Chairman with their day to day schedules.

• Welcoming guests, visitors, and parents with profound show of dignity and poise.
• Handle correspondences and communications of different kinds.
• Looks after the official aspect of admission including issuing of forms, recording of data and enlisting his name in the necessary document.
• Guides parents & students to undergo official formalities of different types.
• Was not an active organizer but helped with the prospect of booking halls, hotels and auditoriums for various school events.
• Assists students and others with routine problems and will refer non-routine items to a supervisor.
• Effectively perform all other duties as assigned by Principal.

• Managing all aspects of client servicing.
• Drafting & sending correct quotes.
• Timely replying of mails and answering voice mails.
• Ensuring all artworks are made as per clients requirements.
• Ensuring all the ad text is edited as per ministry & company rules.
• To make sure all payments follow ups are done on time.

• Managing all aspects of NAMESA HRSHARE.
• Drafting offers of employment and contracts
• Maintaining all administrative aspects of the Club of 120.
• Managing the Regional database for the NAMESA Club of 120.
• Coordinating the management and delivery of suitable development programs
• Maintaining regional statistics and monthly headcount reports.
• Liaising with Group HR regarding the Group Medical Insurance and Life Assurance startup of new Expatriate Managers in the region.
• Managing the Employee Trust Applications on behalf of the NAMESA region

•• Ensuring the safety, security, wellbeing and general comfort of passengers.
• Identifying situations where the safety, well-being and general comfort of passengers is at risk and takes remedial action, notifying captain accordingly.
• Carrying out the duties of ‘Senior Cabin Crew’ when designated as such by the Captain.
• Managing all junior crew members while being the chief purser.
• Checking emergency equipment, catering equipment and other specified equipment reporting defi-ciencies to Senior Cabin Crew and/or Captain as appropriate.
• Always ensuring the aircraft cabin is cleaned thoroughly at transit stations.
• Helping to ensure adequate re-catering is provided before flying.
• After flights, assisting in the completion of documentation like of flight reports, first aid kit opening reports and cabin defect book.
• Assisting in ensuring orderly and complete handover/takeover when handing/taking over the cabin from catering, cleaning or maintenance personnel.
• Handling HOPs, minor passengers, deportee, wheelchairs and stretchers.
• Attends to the needs of individual passengers, watching for and identifying passengers experiencing stress or difficulties of any kind and attempting to alleviate their condition, engaging the assistance of other cabin crew if required.
• Handling any medical emergency or commotion on board.
• Keep the commander updated about any unusual activity or event on board.
• Follow commanders instruction in case of emergency landing and if required take decision on own in case of pilot incapacitation.
• Attending all mandatory safety and emergency procedure training and to achieve the required pass mark.