AVP PROCESS CONSULTANT
HSBC
Total des années d'expérience :16 years, 5 Mois
Accomplishments:
o Was part of “Strategic Innovation Acceleration Program” by Tuck School of Business,
Dartmouth in US.
o Have led Digital Investment Banking, Asset Management, Finance Transformational and
BPM initiatives spanning multiple business. Led consulting, projects and portfolio management and business
excellence / transformation expertise across business verticals
As AVP Process Consultant
Key role:
Currently working on multiple Reengineering and Production Management (REPM) engagements for HSBC, US
related to Retail Banking and Wealth Transformation Program and Streamline initiatives:
End-to-end Mortgage Transformation Program
o Proposed TAT Reduction by over 50% for loan origination and servicing, thus reduce cost
per loan.
o IT Strategy and Design implementation -light automation for Automated Underwriting
o Explored and proposed Blue Prism and Robotics Process Automation (RPA) for implementation of Agile
methodology
o Estimated Benefits of c. $90 M Sales Revenue over 5 years through Mortgage Transformation
Branch Staffing Optimization for HSBC, US (RBWM) Branch Network
o Proposed Benefits of c. $12.5 M over 3 years (2016 -2018) from US RBWM Branch
Network Staff Optimization across 230 stores (branch networks) having 1, 804 FTEs
o Involved in IT Sourcing Strategy and Design development for tools -APPLAB (New OCR
Capability), Discovery Network Diagram and Video Chat
Streamline ofIBC On-boarding and Account Opening process for HSBC, US (RBWM) -initial
analysis and proposed recommendations resulted in end-to-end program benefits
Strategic Transform Processing initiatives and KPMG Diagnostic Review -involved in Robotics
process automation, Blue Prism and Light automation opportunities identification as part of
Service Strategy and Design.
Defined operations Demand Management process to manage client
BAU projects efficiently resulting into lower effort. Responsible for presenting commercial
performance monthly to programmanagement on earnings across delivery cost
Key Responsibilities:
• Presented findings and final deliverables to CXOs and other C-level stakeholders.
• Developed Corporate Strategy and provided Lean Six Sigma, Predictive Analytics and statistical modelling solutions for Company.
• Business Excellence and Resource Optimization in Mortgage Services - Nationwide Credit, Inc.
• Developed base cost model and contributed in cost estimation architecture for Shared Services with Next-gen high-end Dashboard Solution, also built predictability via Attrition Prediction Model, Hiring Forecast.
• Currently responsible for around 35 - 40 process improvements ongoing projects across different line of businesses & services function with Wells Fargo India Solution, including Finance Transformation initiatives.
• Rolled out various process improvement initiatives to drive ideation and achieve benefits.
• Responsible for driving Business Excellence initiatives through deployment of business planning strategy and finance transformation initiatives in various facets of financial metrics bringing about Quality Net Income.
• Responsible for facilitating BPMS (Business Process Management System) across Wells Fargo both in India and US by supporting various Line of Business within the Bank.
Delivered process excellence initiatives for smooth functioning of all business units covering different immigration services and financial products for visa facilitation for the Immigrations. Worked on optimization of Capacity planning globally. Also facilitated strategic planning and development of balanced scorecard for tracking performance. Overall benefits delivered YoY from the improvement initiatives for various Immigrations globally - Centralization of Back Office Operations, Business Process Reengineering initiatives et al. Travelled to Nigeria (Lagos) and Abuja to drive savings and process improvements that resulted in phenomenal benefits.
Also supported responses to RFPs, RFQs, RFIs and business development efforts for new businesses. Successfully rolled out “Back Office Centralization” and “Formation of Joint Visa Application Center for all Diplomatic Missions” through Lean Six Sigma initiative to enhance overall service delivery.
Being architect of Process Excellence strategy at VFS Global Services Pvt. Ltd. successfully integrated Six Sigma and Lean methodologies and deployed the unique program called as "Sigma Faster" to streamline processes, minimize waste and achieved breakthrough performance.
Have also institutionalized both Proactive and Reactive ways of Customer Feedback Management system and developed a framework for capturing, analyzing and reporting “Voice of Customer” and closing all the customer feedbacks for the Call Center and Visa Application Center within a specific time period.
One of the key contributions has been “Improving cross-selling of value-added services to the visa applicants” with breakthrough benefits.
Successfully completed Six Sigma Black Belt projects and mentored various Green Belt projects thus far. Trained over 400 staff on different tools of Six Sigma and Lean methodology. Demonstrated Change Leadership in various Six Sigma Projects and identified key feasible projects based on Project Selection criteria.
Symantec Corporation, Pune as Manager Quality (April 2007 - Jan 2008)
Key Responsibilities:
• Achieved breakthrough benefits for organization by driving Change Leadership through Kaizen and Lean Six Sigma strategy and based on ITIL framework. Worked on Quality Analysis and statistical data analytics per European Quality Specifications using EFQM model.
• Achieved Regulatory Compliance and Business Contingency Planning / Disaster Recovery strategy and decision points along with notification procedures.
• Implemented Mitigation Activities, Recovery Strategy, site risks and outages, Recovery Time Objectives (RTO) accomplished by transferring calls to the next region. Implemented BS7799 audit strategies for Norton Antivirus Firewall Product Support with Risk Assessment and Analysis.
• Successful in creating Executive Leadership buy-in and support for Kaizen, ISO and Lean Six Sigma initiatives within the organization.
• Some of my key contributions to Internal Audits were:
o Developed and implemented quality management strategy and plans, including resource, systems, timescales, financials, to support and integrate within, the organization’s business plan and long term strategy.
o Developed and maintained systems to establish and measure performance against established standards.
o Monitored performance according to agreed standards and take necessary action to communicate according to performance level.
o Liaised with customers and suppliers wherever necessary. Developed detailed audit plans and programs. Performed specific audit procedures & prepared work papers documenting them.
• Ensured that CMMi Level 5 Process Audits are conducted based on Requirements documentation. Involved in Transition Planning and Service Delivery from quality perspective.
Certified Lean Practitioner from QAI Global and Certified Six Sigma Master Black Belt from Indian Statistical Institute, Mumbai and Certified Project Manager from Astrowix Also Certified on 'Functional Innovation' by Innomantra and NASSCOM - CII (Confederation of Indian Industries)