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Joyce Ann  Caparal , Hospitality Operations Assistant

Joyce Ann Caparal

Hospitality Operations Assistant·Facilities Management Company (FMCO)

Saudi Arabia

Bachelor's degree, Fisheries And Marine Sciences

Work experience

Total years of experience: 7 years, 3 months

Hospitality Operations Assistant

December 2023 - November 2025

Facilities Management Company (FMCO)

Dammam, Saudi Arabia

December 2023 - November 2025

• Coordinated with the Facilities Management team to ensure smooth day-to-day operations and
timely resolution of maintenance issues.
• Prepared and maintained operational reports, inspection records, and documentation for
management review.
• Coordinated with internal departments to support event operations, facility readiness, and guest
services.
• Monitored inventory and operational supplies, maintaining accurate records and supporting
replenishment activities.
• Conducted facility inspections to ensure compliance with safety, cleanliness, and operational
standards.
• Reported maintenance concerns and tracked completion to support efficient facility operations.
• Assisted in audit readiness by maintaining organized records and operational documentation.
• Supported health, safety, and hygiene initiatives by ensuring compliance with company standards.
• Performed general administrative duties including data entry, document filing, record management,
and communication with stakeholders.

Company industry:
Facilities & Property Management

Hospitality Operations Assistant

December 2023 - November 2025

Maraya Concert Hall,

Medina, Saudi Arabia

December 2023 - November 2025

• Coordinated with the Facilities Management team to ensure smooth day-to-day
operations and timely resolution of maintenance issues.
• Prepared and maintained operational reports, inspection records, and
documentation for management review.
• Coordinated with internal departments to support event operations, facility
readiness, and guest services.
• Monitored inventory and operational supplies, maintaining accurate records and
supporting replenishment activities.
• Conducted facility inspections to ensure compliance with safety, cleanliness, and
operational standards.
• Reported maintenance concerns and tracked completion to support efficient
facility operations.

Assisted in audit readiness by maintaining organized records and operational
documentation.
• Supported health, safety and hygiene initiatives by ensuring compliance with
company standards.
• Performed general administrative duties including data entry, document filing,
record management, and communication with stakeholders.

Company industry:
Hospitality & Accomodation

Administrative Assistant

April 2019 - May 2023

Local Government Community Office

Manila, Philippines

April 2019 - May 2023

• Managed daily administrative operations and provided comprehensive office
support.
• Prepared maintained, and organized confidential documents, reports, permits,
certificates, and official records.
• Coordinated meetings, appointments, and community programs while ensuring
accurate documentation.
• Maintained filing systems and administrative databases to ensure data accuracy
and accessibility.
• Prepared routine reports and correspondence for management and government
officials.
• Responded to public inquiries and provided administrative assistance to clients
and stakeholders.
• Coordinated with internal departments and external agencies to support office
operations and community projects.
• Monitored office supplies and assisted in maintaining efficient office processes.

Company industry:
Accounting
Job role:
Administration

Customer Service Assistant

March 2018 - March 2019

Yanki Resort & Restaurant

San Isidro, Philippines

March 2018 - March 2019

• Delivered excellent customer service in a hospitality and restaurant environment.
• Processed guest requests, reservations, and orders professionally and efficiently.

Assisted with dining operations, table preparation, and guest relations.
• Maintained cleanliness and service quality standards to ensure customer
satisfaction.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

University of Eastern Philippines

July 2023

July 2023

Bachelor's degree, Fisheries And Marine Sciences

Philippines

Skills

Teamwork

Expert

Administrative Support

Expert

Communication Skills

Expert

Microsoft Office

Expert

Time Management

Expert

Attention to Detail

Expert

Data Entry

Expert

Customer Service

Expert

Management

Expert

Microsoft Excel

Expert

Administration

Expert

ADMINISTRATIVE FUNCTIONS

Intermediate

AUDIT REPORT PREPARATION

Intermediate

CALENDAR MANAGEMENT

Intermediate

DOCUMENT CONTROL

Intermediate

EXECUTIVE INFORMATION SYSTEMS

Intermediate

HOSPITALITY

Intermediate

OFFICE ADMINISTRATION

Intermediate

OPERATIONS

Intermediate

RECORDS MANAGEMENT

Intermediate

Languages

English

Expert

Arabic

Beginner

Tagalog

Beginner

Training and Certifications

Certifications
Communication Skills Certificate
Certification
Effective Leadership Certification
Management Leadership Certificate
Agile Project Management
Customer Service Certificate
Leadership Essential Certification
Communication Skills Certificate
Six Sigma White Belt Certification
Effective Leadership Certification
Management Leadership Certificate
Agile Project Management
Customer Service Certificate
Leadership Essential Certification
Effective Leadership Certification
Agile Project Management Certification
Six Sigma White Belt Certification
Customer Service (BUS107)
Management Leadership (BUS401)
Advanced International Business (BUS613)
PwC Audit Simulation Program
Leadership in Fleet Management
Leadership Essential Certification
Customer Service
Saylor University
Apr 2025
Management Leadership
Saylor University
Apr 2026
Audit Simulation
Forage
May 2026
Leadership in Fleet Management
UNHCR
Jun 2026
Bachelor of Science in Fisheries
University of Eastern Philippines
Jul 2023
British Institute of Cleaning Science BICSc
BICSc

Hobbies and interests

Leadership and Professional Development,Personal Growth and Career Development