Manager Product Support - APAC
Travelport
مجموع سنوات الخبرة :22 years, 8 أشهر
Responsible for generating product awareness across the business and providing tools, information and knowledge transfer to both internal and external customers throughout Asia - Pacific.
Responsible for project implementation of new clients for Asia Pacific.
* Did account management for Singapore based travel agencies including a travel management company; making sure clients are provided sufficient support in using Galileo Computer Reservation System - GDS.
* Did customer performance analysis and forecast; define course of actions to improve customer performance in using Galileo reservation system.
Helpdesk support on Galileo Computer Reservation System - GDS for Singapore based travel agents.
In - charge of the travel operation in a call center environment for Membership Travel Services / Premium cardholders for Philippine market.
Part of the in - charge of the Travel operation in a call center environment for Membership Travel Services / Premium cardholders for Philippines, Indonesia and Singapore (after office support).
Arranged international and local travel requirements for both corporate and individual accounts.
BACHELOR OF SCIENCE MAJOR IN TOURISM 1996 - 2000 Centro Escolar University Philippines
SECONDARY EDUCATION 1992 - 1996 Philippine Pasay Chung Hua Academy Philippines