Juan Carlos Vivas Torrealba

* Supporting the design and implementation of qualitative projects.

* Managing the collection of market data and evaluating information from diverse market sources. Data gathered through qualitative research tools such as focus groups and interviews (in person & online), bulletin boards and working groups among consumers.

* Analyzing qualitative & quantitative information to support and review new and existing marketing and sales strategies.

* Creating and producing market research reports and recommendations on specific products and markets for directors and clients.

* Ensuring overall client satisfaction with the services offered to automotive industry clients, and expanding / increasing the value of the company to clients throughout the contract term, acting as the key interface between the customer and all relevant divisions.

* Managing client expectations by meeting day-to-day requests; handling escalation issues and providing sound solutions to customer challenges; producing weekly, monthly and quarterly reports.

* Working closely with the account management and sales teams to execute customer service objectives as well as sales strategy, ensuring customer compliance with all agreements.

* Identifying new business opportunities in existing accounts and new prospects; making consultative business strategy recommendations as deemed appropriate from time to time; providing formal quotations and Statements of Works (SOW)

* Supporting the design and implementation of qualitative projects.

* Managing the collection of market data and evaluating information from diverse market sources. Data gathered through qualitative research tools such as focus groups and interviews (in person & online), bulletin boards and working groups among consumers.

* Analyzing qualitative & quantitative information to support and review new and existing marketing and sales strategies.

* Creating and producing market research reports and recommendations on specific products and markets for directors and clients.

* Managing the definition and development of mystery shopping projects for manufacturing and service firms up to € 400K, including managing projects for SEAT and HONDA, MARKET AAD’s top clients.

* Consulting with clients to identify key requirements, developing project plans and schedules, providing leadership to internal teams on projects and daily production issues; facilitating issue resolution; preparing and presenting timely status reports to clients and internal managers.

* Conducting resource planning and budgeting; tracking costs to ensure adherence to budgetary limitations, managing processes to improve efficiency and reduce risk.

* Monitoring and controlling a 28 member team of expert-auditors and 5 telemarketers, developing and conducting field training for them.

* Planning, directing and coordinating activities related to developing and updating the organization's annual budget (350 employees & US$100M annually in revenues).

* Providing supervision and guidance to area managers in developing the budgets of their units for further consolidation.

* Preparing and consolidating financial information and/or statistics reports according to the requirements of different business units and/or corporate in a timely fashion.

* Analyzing changes in budgets vs. actual figures to identify business trends and estimate updates.

* Coordinating the process of definition, approval and implementation of new product prices to provide support to the sales department.

* Optimization of management information systems.

* Developing models to provide financial analysis, costing and pricing of service offerings provided by the company, as part of a multidisciplinary team working together throughout the sales process to further analyze results, financial trends and variations.

* Analyzing results of profitability, associated risk and strategy development to provide guidance on the final prices to customers; providing support to the legal department in terms of contract conditions to customers.

* Participation in planning sessions, sales forecasts, cost of sales and budget.

* Coordinating activities related to the process of developing the organization's annual budget for a division of 450 employees & sales revenues of US$ 35M (in Venezuela and Colombia).

* Maintaining extensive contact with all managers and company directors to exchange information and collaborate on development activities in the budgets & updates of their units.

* Preparing and consolidating financial information and/or statistics reports according to the requirements of different business units and/or corporate in a timely fashion.