Director Of Operations
Al Faisal International Academy
مجموع سنوات الخبرة :22 years, 2 أشهر
• Full responsibility off the academic operations teams in the academy
• Managing business development executives
• Coordinate and lead senior managers' meetings across all departments, fostering collaboration and alignment.
• Set and monitor KPI/KPDs, driving performance improvement throughout the team.
• Spearhead the development of strategic initiatives for new business opportunities and reorganization efforts.
• Creating and managing the career development plan for the business.
• Creating the 5-year strategic plan for the academy, including 5 technical colleges
• Assume full management responsibilities following the departure of the general manager.
• Oversee various key departments including finance, quality, compliance, marketing, and HR in addition to operations.
• Coordinate and lead senior managers' meetings across all departments, fostering collaboration and alignment.
• Set and monitor KPI/KPDs, driving performance improvement throughout the team.
• Spearhead the development of strategic initiatives for new business opportunities and reorganization efforts.
• Creating and managing the career development plan for the business.
• Lead and manage multiple government and private sector job placement centers across the kingdom, facilitating sustainable employment for Saudi nationals.
• Oversee target setting, KPI/KPD management, and career development initiatives.
• Responsible for P&L management, minimum standards planning, and ensuring high-quality service delivery to clients.
• Maintain operational efficiency and effectiveness, managing all aspects of day-to-day operations.
• Demonstrate versatility by covering for the general manager when required.
• Reviewing and developing staff members.
• Play a key role in developing a new CRM system and contributed to the creation of business processes and procedures.
• Served as a career advisor for the UK government, managing a caseload of jobseekers and consistently surpassing performance goals.
• Developed strong rapport with jobseekers, establishing trust, and facilitating effective communication.
• Created personalized career plans aligned with individual goals and aspirations, including expertly crafted CVs.
• Delivered comprehensive interview technique training to empower jobseekers for successful interviews.
• Proactively engaged with employers to establish and nurture partnerships, cultivating strong relationships.
• Facilitated the sharing of job vacancies through effective employer connections.
• Managed multiple stores across the UK, overseeing various aspects of operations.
• Developed and executed comprehensive sales strategies to drive revenue growth.
• Conducted staff training, ensuring teams were equipped with the necessary skills to meet sales targets.
• Handled merchandise procurement and product design, contributing to a diverse and appealing product range.
• Orchestrated successful events, collaborating with prominent social media influencers to maximize exposure.
• Managed the entire customer journey, optimizing it for enhanced satisfaction and loyalty.
• Oversaw the operations of the online store, ensuring a seamless digital shopping experience.
• Engaged in the full project cycle, from initial bidding through to successful contract delivery.
• Led the recruitment efforts for female candidates as part of a Saudi Arabian government initiative to facilitate sustainable employment for Saudis.
• Oversaw the recruitment, training, and management of female staff for the initiative.
• Mentored and coached staff in line with their career development plan.
• Established quality-of-service standards to ensure excellence in service delivery.
• Managed and coordinated operational consultants deployed from the UK.
• Developed training courses for the staff and jobseekers on career planning.
• Involved in all stages of project management, from initial bidding to final delivery.
• Hosted and facilitated visits by the UAE delegation to the London offices under my management.
• Contributed significantly to the successful acquisition of the contract.
• Established and led an operations team responsible for recruitment, training, and management of the emirate career counseling team, ensuring efficient project execution and delivery.
• Collaborated cross-functionally to influence all departments to exceed their roles and responsibilities.
• Started as a Careers Consultant at Working Links in 2004, progressing to Performance Manager and eventually Regional Operations Manager.
• Advised senior management on areas for improvement in the business, showcasing my strategic insight and contributions to organizational growth.
Highly skilled and dedicated career counselor experience in guiding individuals toward meaningful and successful career paths. Adept at conducting career assessments, providing personalized career planning, and offering expert guidance in job search strategies and professional development. Proven track record in helping clients identify their strengths, set achievable goals, and overcome obstacles to reach their career objectives. Strong communication and coaching skills, with a passion for empowering individuals to make informed career decisions. Certified in NVQ in advice and guidance and committed to staying up-to-date with the latest industry trends and counseling techniques.
All aspects of Business Management
