Operations Assistant
Suez Middle East Recycling LLC
Total years of experience :9 years, 10 Months
Worked as an Operations Assistant, in the operations Team of Suez Middle East
Recycling LLC, a waste management company providing waste and recycling services
with the upmost quality.
• Scheduling and planning of all compactor vehicles for day and night shift.
• Preparing route sheets and coordinating with drivers as per the routes assigned to them.
• Handling customer queries regarding collection of waste.
• Arranging alternate vehicles in case of any breakdown.
• Implementing of work shifts as scheduled.
• Arranging new deliveries of skips/bins as per customer request.
• Arranging replacement of bins/skips in case of any damages.
• Coordination and follow ups with drivers and helpers for all waste collection scheduled.
• Tracking all vehicles through SamTech software to ensure efficiency and integrity of the driver.
Coordinating with workshop team to arrange vehicles in case of breakdown.
• Reporting of vehicle accidents and updating the same on Dubai police app.
• Email coordination with customers and other team members for any issues or approval.
• Preparation of weekly and monthly MIS reports on timely basis.
• Entering timesheet data for payroll purpose on CLEAR software on daily basis.
• Checking and Posting collection trip vouchers into CLEAR software to generate invoices
on monthly basis.
Customer Service Executive
Suez Middle East Recycling LLC
Dubai, United Arab Emirates.
Responsibilities
• Responsible for acting as a liaison between customers and companies.
• Manage large amounts of incoming calls
• Assist with complaints, collection, account questions, billing, cancelations, and other
queries.
• Resolving customer complaints via phone, email, mail, or social media.
• Greet customers warmly and ascertain problem or reason for calling.
• Compile reports on overall customer satisfaction.
• Attempt to persuade customer to reconsider cancellation.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handling customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution
• Advise on company information.
Contract Assistant
Suez Middle East Recycling LLC
Dubai, United Arab Emirates.
Responsibilities
• Maintaining & Updating the Client Contracts.
• Prepare contracts in consultation with Contracts Specialist.
• Prepare and maintain contracts files for all contracts entered Clear Software.
• Maintaining the details of the Contracts in Microsoft Excel.
• Checking the prices in the Contract & Clear for any changes.
• Validation of Contracts & updating in the Clear Software.
• Resolving any client Contract conflicts by communicating with Sales Department.
• Maintaining the records up to date.
• Communicating with the concerned departments regarding any queries.
• Issue invoices and distribute them electronically or by mail
• Ensure customers are billed correctly for services offered
• Compile and process information such as prices, discounts, shipping rates etc.
• Issue monthly customer statements.
• Update the customer master file with contact information.
• Prepare expense invoices for special occasions and events.
• Ensure proper Document control support is given to each project.
• Prepare reports, minutes and assist in the compilation of data.
• Produce and maintain document progress reports to managers.
• Perform other duties as assigned.
• Reporting the status of current contract processes to the management.
• Scanning and keeping the Client Contract records up to date.
• Scheduling & Responsible for participating in weekly meetings.
Interior/Exterior Transit cleaning & Appearance of Aircrafts.
• Day to day smooth functioning of the department by monitoring and coordinating with the staff to ensure set standards of Cabin Appearance is fulfilled.
• Manage staff discipline through counseling, teamwork, fair and just administration with company policies.
• Handling Complaints/Queries/Requests from different departments in HIA.
• 24*7 monitoring AMPPS for Bay changes/Aircraft Changes/Revised Departures & passing same info to all concerned departments.
• Responsible for all the calls coming to the desk and to convey the right message to the right person.
• Monitoring/Follow ups - Line Cabin maintenance & installations
• Responsible for ensuring availability of materials and equipment to cleaning teams, as well as the compliance to SOPs and safe systems of work.
• Scheduling & Responsible for participating in daily management meetings and maintaining healthy relationship with the client.
• Keeping the daily record of the work done by all the staff in the Aircraft.
• Preparing daily, weekly & monthly reports and submitting to the Manager.
• Assisting in resolving any administrative problems.
• Performing Data entry and scan documents.
• Preparing Monthly Bills & Excel Sheets.
• Answering calls from customers regarding their inquiries.
• Preparing daily & monthly attendance & timesheets of all the staff.
• Providing Administrative & clerical support including mailing, scanning, faxing & copying to the management.
• Maintaining electronic and hard copy filling system.
• Maintain good interaction and coordination with other departments for smooth operations.
• Updating, maintain and distribute all documentation.
• Quick responding to customers with regard to enquiries and complaints.
• Maintaining constant high scores in guest surveys, regular company internal audits and ISO audits.
• Direct and supervise all activities of Store personnel.
• Distributing and Recording day by day tasks and orders.
• Preparing & Modifying documents including correspondence, reports, memos, drafts & emails.
• Maintaining inventory by conducting monthly physical counts.
• Verifying and cross checking the invoices of outsourced procured materials from suppliers.
Key Deliverables:
• Complete configuration, installation and support of equipment in a Microsoft Windows environment.
• Troubleshoot and resolve computer and telephony related issues when contacted by clients by providing both onsite and remote support.
• Maintaining software applications, operating systems and regular maintenance.
• Providing technical assistance and support.
• Conducting Hardware and software tests to resolve the system and network problems.
• Configurations of routers, switches and access points.
• Tracking System hardware and network problems and solving.
• Planning and setting up the network connections using hubs, switches routers and other network equipments.
• Maintaining and setting up of Local Area networks and Wireless networks.
• Network Connections
• Installations of Microsoft environments like Windows XP, Windows 7, Windows 8, Red hat Linux, MAC OS, and Ubuntu.
• Desktops, Laptop & Printers repair and servicing.
• Server Installations
Worked as a
Key Deliverables:
•Troubleshooting of Hardware and Network problems both in private and public sector.
•Configuring both hardware and network applications.
•Repairing and servicing of desktops, laptops and printers.
•Identifying system data hardware and software components required to meet user needs.
•Monitor system operation to detect potential problems.
•Installations of the Operating Systems like Windows XP, Windows 7, Red hat Linux, MAC OS.
•Installations of software to computer and laptops.
•Interaction with the customers about their laptop problems and solving them.
GRADUATE DIPLOMA IN COMPUTER APPLICATION
PRE UNIVERSITY COLLEGE
HIGH SCHOOL