Administration / Customer Representative
Xerox Emirates LLC
Total years of experience :19 years, 4 Months
Responsible for continuous feedback regarding work flow, changes, and new requirements to ensure timely action is taken to satisfy customer requirements.
To lead in the resolution of customer problems, inquiries and queries in order to achieve benchmark levels of Customer Satisfaction.
Ensure Customer Satisfaction and retention, Contribute and support all team efforts, meetings, decisions and process, Display a constructive, responsible and supportive attitude at all times.
Prepares delivery order, invoice, and cash receipt for customers.
Manages monthly sales report and submit to the manager including monthly sales report, executive distributor itinerary report, sales executive report, supplies and consumables inventory and team member schedule every month.
Prepare paper works and submit to accounts department such as invoice to all credit customers, petty cash claim, overtime claim and expense claim.
Manage and order of office supplies.
Preparing layouts and art working pages ready for print.
Estimating the time required to complete the work and providing quotes for clients.
Devise and maintains office system, including data management, filling etc.
Liaising with suppliers and vendors
Coordinate, follow up and monitor employee concerns such as entry level requirements, visa status, salary and commission.
Responsible for setting up document control files for engineers and suppliers.
Assigned the responsibilities of receiving, logging tracking, filing and monitoring engineering and supplier drawings.
Responsible for maintaining drawing information and reports in a database.
Handled the tasks of responding to internal and external drawing and documents as required.
Assisted in the turnover of documents and drawing at the completion of jobs.
Worked with Directory structures for storing and filing electronic drawing files.
Handled the tasks of scanning hard copies to create electronics copies.
Assigned the tasks of preparing records, distributing documents and keeping files by using paper-based and electronics systems.
Facilitated and monitored circulation of documents for authorized signatures.
Assisted in preparing data book if required.
Performed routine administrative tasks as required.
Organize and provide documents, reports and information to department and external clients in and useful and well-organized manner.
Create and maintain active files. Create and maintain database records.
Plan meetings and conference calls and arrange and manage meetings.
Take and compile minutes of meeting. Plan and organize meetings and events.
Initiate purchase requisitions. Order office supplies and equipment. Maintain files and folders. Track and process annual fixed asset inventory.
Maintain weekly schedules for employees. Handle and screen telephone calls, routine mail and reallocate as required. Train and supervise casual and clerical staff.
Process client orders, invoices and payments. Perform basic bookkeeping activities.
Liaise with local authorities and vendors.