Personal Assistant & Frontline Assistance
Fedgroup Financial Service
مجموع سنوات الخبرة :9 years, 5 أشهر
Fed Group Financial Services (Jun 2010 to present)
Internal Sales & Frontline Assistance
• Taking orders telephonically
• Receiving and recording all orders into an internal database
• Timeous processing of orders from suppliers and checking all orders for accuracy and consistency
• Resolving queries, following up on orders and building relationships.
• Answering all incoming calls or emails and rerouting them to the relevant parties or departments
• Meeting and greeting visitors
• Collection and assignment of post to relevant parties
• Dealing with any enquiries, be they, face-to-face at reception, telephonic or via email
• Data Entry into internal sales systems
• Ordering of stationery and cleaning supplies
• Ensuring that the reception area is tidy and clutter free
• Operating a computer system and switchboard
Reception - Robor Pipes (Jan 2010)
• Frontline support and switchboard management
Personnel Avenue (2 Temporary assignments as per below)
Call Centre - South African Breweries (Oct - Dec 2009)
• Customer support and query resolution
North Safety Products (Jan 2006 - Jul 2008)
Reception & Frontline
• Responsibilities included receiving and distributing messages from telephone/email as appropriate, taking clear messages and passing these promptly to the appropriate member of the team using judgment of urgency.
• Provided reception duties on behalf of the team, which involved providing face-to-face contact for visitors in a responsive and courteous manner.
• Responded to queries promptly and in a friendly manner.
• Participated in business and team meetings regarding service planning and to assist in the implementation and continual review of work systems.
• Provided efficient data entry into the local team information systems as required.
• Assisted with organizing of repairs and maintenance of office equipment.
People's Personnel (Temporary assignment Apr - Sep 2005)
Reception & Office Administration
• Answering all incoming calls or emails and rerouting them to the relevant parties or
Mars - Master Foods (Pty) Ltd (Jul 2004 - Mar 2005)
Data Capturer & Internal Sales
• Taking orders telephonically
• Accurately entering orders on the system from spreadsheets on to the SAP system and ensuring proper, systematic filing
• Timeous processing of orders from suppliers and checking all orders for accuracy and consistency
• Customer relationship management including resolving queries, following up on orders and building relationships.
Questor Management (Jan 2002 - Dec 2003)
Data Capturer & Frontline
• Booking appointments for consultants to speak to clients about the flexi-club
• Setting up sales appointments for potential clients to buy into the flexi-club
• Office administration
• Offering frontline services
I have a diploma as a Personal Assistant and advanced Receptionist studied at damelin college, I love my job because i interact with different people from different backgrounds and i love reaching my target because i don't like leaving my work unattended to. The main responsibility is to book flights, check the dairy everyday, schedule meetings, taking minutes in a meeting and reaching my dead lines.
Jan - Dec 2004 Maritime College Introduction to Computers - MS Word; Excel; Outlook; Internet
Jan 2001 - Dec 2002 Sylvia Professional College Certificate in Food and Beverages. Damelie College of South Africa. Professional PA Certificate. Varsity College South Africa. Business Administration & Financial Accounting.
Jan 2012 - present Varsity College Business Administration & Financial Accounting