Executive Assistant to CEO
Al Nimr Steel Trading LLC
Total des années d'expérience :21 years, 10 Mois
•Schedule executive meetings and travel plans and update the superior on a timely manner.
•Assist in all possible works such as preparing documents, meetings and presentations.
•Attend phone calls from clients and respond to the emails received from clients and concerned party members without fail.
•Make sure all the reports and data files are arranged in a perfect manner so as to avoid any inconvenience in business matters.
•Maintained proper coordination with Sales Executives, Dispatch Team and Accountants in providing correct detailed information of quotations, sales orders, purchase orders, inquiries, invoices, letters of credit and other related activities.
•Provided support in meeting with customers and suppliers for further discussion of agreements.
•Accountable in updating the client list, creating new credit application and vendor pre-qualification.
•Assisted the Marketing Executive and Commercial Manager in placement of all the advertising whether it is to be in print, internet or other advertising media/events like exhibitions and the likes. Assure compliance to fair company policies.
•Maintained membership in local yellow pages listing services as deemed appropriate and other print ads subscription.
•Assured most office supplies and marketing material such as personalized letterhead, envelopes, brochures, company profile etc. are coordinated properly.
•Mainly responsible to all associated sales and marketing admin activities. Awareness on the various products of the company offers.
•Handled a program that caters customer service and sales that focuses on world class customer experience.
•Responsible for Operational deliverables for outsource partner located in Capetown, South Africa. Ensured conformance to policies and procedures.
•Monitored performance and provide feedback and resolution to improve areas for development. Conducted weekly and monthly performance assessments and assured that the proper evaluation is given to the Chairman of the company.
•Assured delivery of Service Level Agreements, Key Performance Indexes, and Key Results.
•Ensured in developing people and achieving goals set by the client and the company.
•Managed and supervised a group of senior or level 2 agents to provide appropriate resolutions in technical (software/multimedia) support and customer service (billing/retention).
•Motivated people in reaching performance excellence and built up for growth.
•Supervised and managed a team of sales consultants.
•Assured delivery of revenue and Key Performance Indexes.
•Provided proper coaching and training for improvement.
•Assured that sales consultants are handled properly, guided and gave opportunity for growth personally and professionally.
•Introduced and provided absolute satisfaction to customers that the package (computer) they were buying is appropriate and of high quality.
•Initiated recommendations according to customer’s needs and rendered a good service prior not to have any return system in the future.
•Screened the applicants such as conducted interview and administered psychological tests.
•Dispatched qualified candidates to the clients according to requirements.
•Handled orientation and performance appraisal processes and all admin tasks.
•Coordinated with clients and staffers and did other recruitment activities.