Sales Agent
Burj Al Arab Hotel
Total years of experience :15 years, 3 Months
• Administer to Calls, Emails, Faxes, and Voice Messages including in person meeting with guests when necessary.
• Uploading the L.P.O in the company intranet for the accounts to process the payment
• Key point of contact for all Destination Management Companies (DMC’s) and Tour Guides and companies in UAE.
• Upselling most luxurious packages (Romantic dinner, spa package etc)
• Promote all F&B Outlets of Burj Al Arab to individuals and groups for various events and occasions.
• Maximize promotion of all F&B Outlets to achieve Monthly Revenue Targets.
• Following up with Group Reservations for billing and other preferences
• Handling Special Occasion bookings (Easter, Ramadan, Eid, Christmas, Mothers Day, Valentines Day and Festive Season)
• Handling various modes of payments from groups and individuals.
• Personal interaction with guests if required and meeting them to customize their preferences and entertain their requests
• Administering daily office tasks
• Motivating and guiding team to achieve the goals
• Advising Alternate ideas to empower the business level.
• Greeting guests at lobby, Assist Front Desk by Checking and Check out guests;
• Curtsey calls, Daily Room inspections
• Answering the Guests complaints, following repeater guests during the stay
• Follow up VIP guests, VIP amenities, guest’s birthdays, guest’s special requests.
• VIP arrivals, guests celebrating special occasions (wedding/anniversary/birthdays);
• Schedule Duty roster, employee attendance (payroll and related).
• Prepare guests nights statistic report to Sharjah tourism; Updating daily guest list report for Revinate;
• Follow up FAM trips, show rounds, prepare Marketing Kit;
• Assist Front Office Manager (personal assistant);
• Daily Reports (guest complaint, guest comment check-out, "holidaycheck.com", “tophotels.ru”
reports for the management);
• curtsey calls, birthday cards, weather forecast
• orientation for travel agencies, room inspections
• answering the Guests complaints, following repeater guests during the stay
• helping at the front desk during arrival and departure
• Food & Beverage quality control.
2009- 2014
BOUTIQUE OF WEDDING TRAVELS
Post: Event Manager
• Organization of EVENTS, HONEYMOONS and WEDDINGS in Ukraine and other countries
• Group tours sales, work with individual clients
• Travel services sales analysis, data reporting
• Work with tour operators, signing agreements;
Post: BA of Givenchy company in “Duty Free Shop” Boryspil Airport
• Merchandizing; Promotions organization of new launches, new products and equipment order;
• Monthly report completion; Foreign partners business meetings organization, staff trainings
organization;
• Handling all correspondence;
• Coordinating travel itineraries both domestic and international, as well as pertaining travel details;
• Attends events and meetings;
• Organization of branch functioning;
• Handling of own small project;
• Manage appointments and coordinate meetings;
• Selection, education, motivation of staff;
• Development and introduction of CRM program, manual, position description
• Work with travel operators, signing agreements;
• Filling site, FAM Trip graphics development for all net managers, employee attendance;
• Staff monitoring and co-ordination;
• Company strategy and tactics planning;
• Service extension; new clients development;
• Advertising and PR;
• Marketing analysis;
• New direction development;
“Arena-
Specialty of