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Total des années d'expérience :18 years, 10 Mois
Stay at home mother looking for opportunity in Administration or HR starting October 2014
- Handling Corporate Segment: Consultants, Finance, Airlines, Consumer Products, Media
- Responsible for selling Room nights, Events and Restaurants
- Customize Offers and Product according to clients needs
- Development of Pricing and Selling Strategies
- Analysis of Market Situation and Trends
- Preparation of Reports (i.e. Target Report, Activity Report)
- Training of new team members and coordinators
- Training of Interns
- Preparing Corporate Presentation of the properties
- Coordinating with Clients and Shangri-La offices across the world
- Responsible for selling Room nights, Events and Restaurants
- Customer Relationship Management
- Maintain highest average rate in the market
- Analysis of Market Situation and Trends
- Preparation of Reports (i.e. Target Report, Activity Report)
- Handling of International Marketing
- Partner with US based and Indian companies
- Analysis of Market Situation and Trends
- Recruitment (CV Screening, Interviews, Offer Letters)
- Preparation of Reports (i.e. Profit & Target Report and Month End review)
- Scheduling of Appointments and Conference Calls
- Handling Customer Support
Sales, Customer Service, Placing Orders and Shop Decoration
- Participation in Brochure and Advertisement Development
- Escort, Check in and Check Out of guests and Up selling
- Handling guest requests and complaints
- Escort and Check in of guests and Up selling
- Handling guest requests and complaints
- Active Sales
- Competition and Brand Analyses
- Development and Launching of a Loyalty Program
- Research on Future Business Development
- Participation in Preparation of Training classes
- Representation of the hotel at Events (i.e. National Film Awards Dinner)
Diplom (= Master Degree) in Business Administration (M.B.A) Cumulative Grade: 1,6 (Grading System: 1=very good; 5 =failed) Emphases: Marketing, Human Resources, Tourism Economics, Social Psychology Master Thesis: Intercultural Differences between India and Germany Achievements: Obtained Degree in 7 instead of 8 (Regular Study Period) Semesters 2001- 2002: Roosevelt High School, San Antonio, Texas, USA (Exchange Program)
