Julia Tracy Jabeguero

1. Managed comprehensive executive and administrative support to the firms attorney,
managing calendars, court hearings, consultations, and daily scheduling priorities.
2, Served as the primary point of contact for clients, handling intake, scheduling, and professional communication while maintaining confidentiality throughout the legal process.
3. Drafted, proofread, and prepared legal correspondence, engagement letters, and case-related documents, ensuring accuracy and timely completion
4. Managed electronic case files, legal documentation, and client records using MyCase and Google Workspace, maintaining organized and up-to-date records.
5. Coordinated with clients, courts, opposing counsel, and third-party vendors to schedule meetings, monitor case deadlines, and support ongoing legal matters.
6. Assisted with administrative operations, including invoice preparation, billing support, and telephone communications through RingCentral, contributing to the efficient day-to-day management of the practice.

1. Coordinated end-to-end onboarding for 80-100 independent contractors, including interview
scheduling, contract preparation, onboarding documentation, and orientation support.
2. Prepared independent contractor agreements and maintained personnel records, payroll
documentation, invoices, and operational reports with a high degree of accuracy and
confidentiality.
3. Partnered with leadership to recruit and onboard a new Project Manager and additional full
time contractors, supporting workforce growth across multiple projects.
4. Acted as the primary liaison between contractors, management, and external stakeholders,
facilitating clear communication and efficient coordination across EST time zones.
5. Supported daily business operations through document management, administrative
coordination, and process tracking in a fast-paced remote environment.
6. Maintained organized records and ensured the timely completion of administrative tasks to
support HR, finance, and operations functions

1. Provided high-level administrative support to the company owner, managing executive
inboxes, confidential correspondence, and daily administrative priorities.
2. Maintained organized company and executive records in Google Drive, ensuring secure and
efficient document management.
3. Organized confidential financial records and tax documentation to support accurate and
timely tax preparation.

1. Managed high-volume email support (approximately 7 cases per hour) for NET-A-PORTER and
MR PORTER, utilizing Salesforce to resolve complex customer inquiries.
2. Specialized in escalated cases involving damaged goods, returns, exchanges, and refund
requests, ensuring resolutions aligned with company policies while maintaining a premium
customer experience.
3. Consistently achieved performance targets, maintaining a 90-100% quality score while
meeting productivity and email response metrics.

1. Provided email and chat support for Coinbase customers using Salesforce, assisting with
account access, KYC verification, deposits, withdrawals, and cryptocurrency transactions
while adhering to security and compliance procedures.
2. Resolved complex account and fraud-related inquiries while consistently meeting quality,
productivity, and customer satisfaction performance standards.

1. Provided real-time chat support to 3-4 customers simultaneously, assisting buyers and
sellers with account-related inquiries while maintaining high service quality.
2. Assisted buyers with order tracking, returns, exchanges, refunds, vouchers, discounts, and
Shopee PayLater inquiries, ensuring timely and accurate resolutions.
3. Guided sellers through account setup, product listings, logistics, and platform features to help
them manage and grow their online stores.
4. Investigated account issues, monitored compliance with marketplace policies, and escalated
complex cases when necessary.
5. Accurately documented customer interactions and resolutions while consistently meeting
quality and productivity targets.