Maria Therese Reyes

Supervise daily store operations and
lead a team of 10+ staff in a high-traffic
retail environment.
Maintain customer satisfaction ratings
above 90% through consistent service
improvements and staff coaching.
Manage inventory and logistics,
resulting in a 25% reduction in stock
discrepancies year-over-year.
Support sales initiatives and in-store
campaigns, contributing to a 15%
increase in quarterly revenue.
Train, mentor, and onboard new hires,
improving team efficiency, engagement,
and retention.
Ensure compliance with company
standards, policies, and operational
procedures.

Delivered consistent, high-quality
customer service in a fast-paced,
high-volume retail food service
environment.
Prepared beverages according to
brand standards while maintaining
cleanliness, safety, and sanitation
compliance.
Assisted with onboarding and
training of new baristas to ensure
service consistency.
Engaged customers proactively and
supported upselling initiatives,
contributing to increased store
traffic and sales performance