Customer Service Representative /Admin Assistant /Export-Import Assistant
Jizan Perfumes LLC
مجموع سنوات الخبرة :16 years, 11 أشهر
• Expertly managed customer orders via email and online platforms, providing prompt and efective resolution to inquiries, claims, and feedback to ensure exceptional service experiences.
• Collaborated with the Export and Import team to negotiate with forwarders, securing competitive rates and eficiently coordinating shipment bookings, while guaranteeing the accuracy of essential documents like HS code summaries, invoices, and packing lists.
• Diligently liaised with forwarders to oversee critical shipping documents, including Bills of Entry (BOE), Exit Declarations (EXITS), and Bills of Lading (BLs), meticulously verifying information to prevent errors and unnecessary amendments.
• Partnered with the Accounts Receivables department to pursue customer payments, maintaining precision in financial transactions and reported amounts.
• Coordinated with Accounts Payables to manage and reconcile statements of account, ensuring timely and accurate payments to suppliers and third-party vendors, and confirming the proper allocation of funds.
• Provided direct support to the General Manager, assisting with various tasks and ensuring the visibility and successful execution of projects.
* Streamlined payroll processing for clients, ensuring accurate employee compensation.
* Assisted clients through the onboarding of new hires, securing appropriate benefits allocation.
* Provided clients with clear explanations of tax computations and implications, increasing their financial comprehension.
* Ensured proactive client engagement with regular follow-up emails and calls.
* Facilitated amendments to employee W2 forms, correcting any discrepancies as needed.
* Resolved client billing inquiries and disputes, ensuring customer satisfaction.
* Assisted clients with timecard management, addressing and rectifying errors effectively.
* Supported clients during the implementation of the Affordable Care Act with benefits setup.
* Provided comprehensive system training to clients, improving navigation and utilization.
* Aided clients in the correction and filing of 1095C and 1094C forms, ensuring compliance.
* Educated clients on the significance of accurate hour tracking for employee benefit eligibility.
* Served as a mentor to new employees, instilling company procedures and policies.
* Expertly managed inbound customer service calls, ensuring efficient resolution of warranty-related inquiries.
* Provided comprehensive troubleshooting assistance for phone-related issues, verifying warranty coverage as needed.
* Coordinated the dispatch of replacement devices to clients, followed by diligent follow-up to confirm resolution of concerns.
* Facilitated accurate billing processes and proficiently handled payment transactions.
* Skilfully handled escalated customer concerns, exploring all possible solutions to achieve customer satisfaction.
* Efficiently prepared reports, coordinated meeting logistics, and maintained systematic filing protocols.
* Provide exemplary customer service by promptly answering phone calls and supporting applicants.
* Process client/tenant payments with accuracy and reliability.
* Accurately managed employee time cards and ensured timely payroll submissions.
* Conduct thorough audits of supplies and proactively manage inventory through precise ordering.
* Responsible for the administration and disbursement of petty cash to cover company expenditures.