Julie Lee

Makes daily roster for

Operations - Commercial/Retail and Residential properties, at present 2016
Implementation of FM Hard and Soft service provisions for Aldar properties, Client and Tenant relationship interaction and corrective actions for the home owners and customers
Manages sub contracted services and specialist services and work closely with the team to deliver high standard of service
Closely monitor Operations within the operational delivery as per service level agreement and performance bound under key performance indicator
Works along with subcontractors - Technical teams ( civil, electrical, mechanical), Rope access, Confined space cleaning, water treatment, pest control, waste management, landscaping, suppliers, and PPMs
Forecast budget and revisions
Monitors Inventory Management of performance of stores, stock, Inventory planning and Health and Safety documentations (MSDS/COSHH/Aspect/Impact register) in place
Update standard operating procedures, Work method statements, documentations from time to time
Review staff performance and PDRs on a timely manner
Training and monitoring large equipment and cleaning work instructions
Created and developed on site OJT and physical training that is on calendar 30 day scheme and monitors the performance that are documented for audit purpose * Ensure to meet the KPI’s set as per SLA and reviews and minimize impact on the cleaning standard and non - conformances that may arise in operations
Consolidates/liaise directly with FM suppliers on cleaning/large equipment, cleaning chemicals and cleaning tools with different suppliers in the UAE region and review costing of supplies on a timely manner
Conducts, review and mitigates process flows all risk assessment on all task that has to be performed before the execution of the work
Conduct HSE relevant tool box talk and identifies key strength and weakness and develop thru extensive briefings at site and physical collaboration with all cleaning staffs
Review of work method statements and update risk assessments on all cleaning tasks to be performed, review and update from time to time
Conducts housekeeping Site Surveys which enable operations to effectively perform during the contract duration period and meet the required standard for cleaning service provision
Performance Review for workers and succession planning inputs for internal promotions
CAFM/PMS trained and target well oriented on SLAs and KPI performance
Manage and deliver sub contracted services and conducts performance reviews
P&L and Budgets, Accruals and financial

Soft Service - April 2015
Implementation of Facilities Management provisions
Manages different Commercial key accounts which focuses on soft service management
Closely monitor cleaning service and other operational structure as per SLA
Liaise with subcontractors - High level cleaning, Rope access, Confined space cleaning, water treatment, pest control, waste management, landscaping, fountain cleaning, suppliers
Forecast budget and revisions
Update cleaning procedures and documentations from time to time
Review staff performance on a timely manner

Emaar contracts (Dubai Marina Cluster 01, Master communities, Emaar Business Park, the Greens) - January 2015
Implementation of cleaning service provisions
Manages different Commercial key accounts which focuses on soft service management on different locations all over Emaar residential and community which includes Infrastructure

July 2014
Ensures Soft services contractual objectives (KPI’s and SLA’s) are disseminated to housekeeping and facilities management staffs and observe red actions communicated in a timely manner
• Implement and share “best practices” across contracts
• Through Auditing, ensure cleaning is carried out in line with Emrill safety standards and associated risk assessments, COSHH and PPE requirements
• Assist Operational managers to train, coach, mentor, develop and motivate employees to meet and exceed companies and customers expectation, creates and update HK operational requirement on workflows and cleaning schedules in line with the SLAs and KPIs

Year 2013
Implementation of 5 star Mall standard of FM services and Infrastructure/External soft service provisions within DFC Al Futtaim commercial and community accounts

01 year of service) - Etihad Towers and The Avenue, Commercial and Residential, Abu Dhabi Aircraft technology, Dalma Mall, Al Wahda mall, The Galleria, FGB locations, AFOC, Etisalat, ADGCO Government Buildings and Offices

Responsible for the training and development of the housekeeping department and monitors overall implementation of Facilities and cleaning provisions - Work instructions, quality system management, integrated facilities management, physical on-site training with housekeeping and administrative support staffs

Audits site performance and review Work method statements and regularly monitors service delivery implementations, Updates and work along with site managers for continual service improvements

Supervise and monitors the delivery and service of housekeeping operations
Consolidate with laundry and maintain asset management and inventory of cleaning stocks
Training and coaching on housekeeping work method statement