Juliet Ngwenya

• Prepare a wide variety of goods such as cakes, cookies, pies, bread etc.
following traditional and modern recipes
• Create new and exciting desserts to renew our menus and engage the interest of
customers
• Decorate pastries using different icings, toppings etc. to ensure the presentation
will be beautiful and exciting
• Monitor stocks for baking ingredients such as flour, sugar etc. and make
appropriate orders within budget

• Operate and manage the pastry section of a kitchen, working together with the other chefs
• Prepare a variety of baked goods
• Decorate and present pastries and baked goods in a tasteful and beautiful way
• Monitor and order ingredients, supplies and equipment
• Meet with customers to discuss custom-made desserts or baked goods for special
occasions
• Ensure the bakery section of the kitchen adheres to health and safety regulations
• Identify staffing needs, help to recruit new personnel and train them
• Develop new seasonal recipes and menus and keep up with the latest trends

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions,
ingredients or potential food allergies)
• Prepare tables by setting up linens, silverware and glasses
• Inform customers about the days specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips or by
memorization
• Check customers IDs to ensure they meet minimum age requirements for consumption
of alcoholic beverages
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Carry dirty plates, glasses and silverware to kitchen for cleaning
• Meet with restaurant staff to review daily specials, changes on the menu and service
specifications for reservations (e.g. parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests

• Provide excellent customer services
• Always strive towards best customer satisfaction
• Greet customers and present menus
• Make suggestions based on their preferences
• Take and serve food/drinks orders
• Up-sell when appropriate
• Arrange table settings
• Keep tables clean and tidy at all times
• Check products for quality
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff
• Adhere to all relevant health department rules/regulations and all customer service
guidelines