Juliette Holcroft

• Managed customer accounts and scheduling for nationwide boiler
• Sold service packages through consultative conversations and needs analysis
• Coordinated engineer fleet diaries ensuring efficient allocation and service
delivery
• Built strong relationships with retailers to maintain high retention levels
• Trained new team members on customer service techniques and sales
processes
• Consistently maintained high customer satisfaction ratings balancing sales targets with operational coordination.

Major UK building materials supplier servicing trade professionals and
contractors.
• Managed portfolio of existing client accounts, ensuring consistent service
standards
• Responded to inbound enquiries, resolved issues, and chased orders
• Liaised with internal departments to resolve customer concerns quickly
• Delivered excellent customer service in a target-driven environment
• Maintained strong relationships with trade customers and internal teams
Key Strength: relationship building with repeat business clients.

• Supported clinical teams in fast-paced ward environments
• Managed patient data ensuring strict confidentiality compliance
• Assisted with medical procedures and patient preparation
• Conducted urinalysis, phlebotomy support, and clinic coordination
• Organised appointments and maintained accurate medical records
Key Strength: precision, organisation and working under pressure.

• Assisted clients with independent living and daily routines
• Managed medication administration and appointment scheduling
• Maintained detailed records and financial tracking
• Provided emotional and practical support to clients
Key Strengths: reliability, organisation, and empathy.

• Managed inbound customer calls handling bookings and amendments
• Sold holiday packages and processed payments
• Resolved customer complaints professionally and efficiently
• Maintained accurate client records and documentation
Key Strength