جمعة المطوع

Accomplishments:
• Served as a key member of the Supervisory Councils and nominated as a coordinator of the Higher Committee of Dubai Urban Planning 2040 Project.
• Provided full administrative support, including translation, office administration and effective technical documentation functions.

Key Responsibilities:
• Leading the emirate’s social and economic transformation, overseeing economic development and quality of life for the city’s citizens, residents and visitors.
• Supporting the infrastructure, urban planning and wellbeing pillar in the development of strategy and organizational capability for improving life for future generations.
• Compiling and maintaining all technical documents including workflow charts procedures, manuals and analytics of technical reports.
• Directing, managing and coordinating an efficient, productive, and organized organizational structure; an administrative and operational platform for promoting the people’s wellbeing and happiness initiatives.

Joined the organization as Senior Administrator and ascended several ranks in the corporate hierarchy through - both vertical and horizontal promotions and currently handling position as Senior Specialist

Designation Chronology:
• 2016 - 2019: Senior Specialist
• 2015 - 2016: Chief Analyst
• 2011 -2015: Chief Officer
• 2009 - 2011: Senior Officer
• 2008 - 2009: Senior Administrator

Key Areas of Expertise:
Administrative Excellence:
• Overseeing the smooth running of the busy office Executive Office of the RTA; adeptly handling chairman’s internal and external meetings., preparing reports, summaries and presentations.
• Planning and directing office systems and developing an operating environment that promotes seamless coordination of cross-disciplined teams to high standards and serving as a visible role model of leadership, managerial excellence, and integrity.
• Playing a crucial role in convening the meeting of Chairman’s key committees including Leadership team, Higher Committee of Strategic Planning, and Higher Committee of Smart City as well as Higher Committee of Excellent Government Performance.
• Establishing and implementing results-focused office operating procedures work procedures and management systems
• Fostering effective communication between the Chairman of the Board and Executive Director’s Office, internal departments and senior management
• Drafting chairman’s speeches in Arabic for internal and external events and preparing technical reports and summaries for the chairman’s review and action.
• Scheduling and illustrating the agenda of meetings to streamline the discussion, compiling and preparing the minutes of such meetings and get it duly signed by participating members.

Quality Management & Quality Assessor:
• Diversified experience as Internal Quality Assessor - spearheading major initiatives for Dubai Government Excellence Program Award, quality management, process evaluation and establishing the innovation strategy.
• Delivering strategic improvements linked to business objectives, in liaison with executive-level business leaders and enabling the organization for participation in Award for Scientific Research.
• Building excellence culture in RTA and developing processes that match the Dubai Government Excellence Program criteria. (Certified by Executive Council of Dubai).
• Providing ownership and leadership to continuously improve the processes associated with the quality standards and preparing documentation for Dubai Government Excellence Program Award.

Office Administration:
• Organizing and controlling the office functions and resources such as administrative systems and office personnel.
• Serving as a social diplomat; coordinating event planning, fixing appointments with internal and external parties in addition to assisting implementing projects towards achieving goals and missions of RTA.
• Effectively translating docs from Arabic to English & vice-versa; efficiently repeating the original message accurately and completely in another language without adding, omitting or changing key information or intended meaning.

Membership Held:
• Holding position and serving as a key member of several committees including
1) Member of Dubai Future Council of Transportation
2) Roads and Transport Authority Award Self-Assessment Team’s member
3) Project manager of Innovation week event
4) Member of innovation team.
5) Member of Crisis Management Team
6) Project manager of research and development program.
7) Member of research and development team.

PREVIOUS ASSIGNMENTS:
2003 - 2007: Administrative Assistant, Educational Media Department, Ministry of Education - Dubai
Selected Accomplishment:
• Vital in designing and updating the official website of the Ministry; presenting graphic designs of "Afaq Tarbawiah" Magazine and relevant publications of the Educational Media Department.