Head of Customer Experience
Next World
Total years of experience :14 years, 4 Months
Manging the department of customer experience insights (CX Data) and user experience (UX), establishing CX strategy and leading change initiatives to align our products with customers' needs
six-month consultation for SAP in the UK on using AI and data analytics to improve customer experience management (CXM) for business and consumer banks. Included market research of its unicorn subsidiary, Qualtrics.
Industries: ed-tech and med-tech.
Managing several digital products and operations for anatomy education and medical practice.
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Triple-accredited MBA (AMBA, EQUIS, AACSB), ranked 7th in the UK. - Main themes: Sustainability, Economics, and Management. Refer to www.jumanawork.com/mba.html for more details. - Consulted for SAP and Qualtrics (with distinction) on customer experience management in business and banking, the MET Office on AI and digital transformation, BAM on circular economy, The Body Shop on sustainability, and Twitter on marketing strategy. - Coursework: Strategy, Marketing, Operations Management, Economics, Entrepreneurship, Consulting, Negotiations, Leadership, Change Management, Accounting, Corporate Finance, Sustainable Finance, Sustainability, Circular Economy, Economics, Data Analytics, Technology Management.