Jumana Mahmoud

 Performed the coordination and followed up activities within the center and external stakeholders on a day to day basis, and contributed towards the planning and delivery of the center activities.
 Performance indicators and Division Plans:
 Followed up the results and reports of performance indicators and the operational plan of the Policies and Legislation Division. Furthermore, followed up their implementation on a regular basis in coordination with the concerned organizational units.
 Office database:
Continuously followed up all the documents and the necessary evidence tasks for the Planning and Development Office and keep it within the database, taking into account the periodic update.
 The achievements of the organizational units and corrective actions:
Prepared reports of the achievements and performance of the organizational units and corrective actions. Reported to the Manager of the Office, and followed up recommendations in coordination with the concerned organizational units.
Statistical data from organizational units:
 Collected, supervised, audited and displayed the necessary supporting statistical data from the organizational units wherever they apply on time and ensure the accuracy of the data for the decision-makers.
 Communication between the Office and organizational units in the Division and other departments in Dubai Customs:
Responded to the organizational unit inquiries and made sure of the deployment and the delivery of circulars and administrative decisions internally and externally the managers and the follow-up staff in the Division.
Prepared responses to e-mail and correspondence directed to the manager of the Office, official memos, and letters on behalf of the Planning and Development Office.
 Supported the implementation of internal communication for the center as per the guidelines issued by the department.
 Monitored the performance of the center activities and updated the developments and issues to Manager for her information and actions respectively.
 Monitored the performance of the center activities and updated the developments and issues to the Manager for her information and actions respectively.
 Maintained confidentiality, integrity, and availability of information in line with Dubai Customs information security policies and procedures to protect data from any disclosure or misuse.
 Prepared monthly reports on the center activities and submitted to Managers for review and necessary actions.

 Maintained and Managed all important document of the different sections of EAD where I worked and presently working, filing system using enterprise Document Management System (EDMS) and Environment Report Tracking System (ERTS) software for paperless environment applying the ISO 1400 stander and using a controlled detailed excel sheets for recording
 Coordinated all activities related to the Document Control procedure including incoming and outgoing correspondence for the Director including acknowledging, assessing action required, and ensuring response within the timelines
 Worked in partnership with Project Leaders and Principal Investigators to format project report.
 Communicated Environmental Quality Sector (EQS) staff maintains smooth, cooperative relationships with other team members
 Fully responsible for following up the invoices and all related financial issues including using the ORACLE DOF system to process the procurement and financial issue for Regular/ Special projects.
 Conducted orientation of new employees, and planed training programs
 Translated reports and any other document from Arabic to English or from English to Arabic.
 Scheduled and coordinated meetings, events, interviews, appointments, and/or other similar activities for projects leaders, which may include coordinating travel and lodging arrangements.
• Representative for the section Photo Library and Website committee.
 IT support for the section
 Undertake any other duties as assigned by Director

Applied understanding of computer software and hardware to resolve problems of external users by performing the following duties:
Received telephone calls from users having problems using computer software and hardware or inquiring how to use specific software, and operating systems.
Determined whether problem is caused by hardware such as modem, printer, cables, or telephone.
Talked with co-workers to research problem and find solution.

Taught adult Computer classes, presented lectures, and participated in other activities. Courses Taught are
Fundamental of computer
Introduction to Basic Hardware
Ms Window XP
MS Office XP(MS Word, Excel, Power Point, & Access)
MS Microsoft Outlook & Internet
Formatting, Partition and Installing Windows & Office.
Translatd from English into Arabic:
1- Title: Mastering Word 2000, Authors: Nonmaus Field, Jw Olsen, Publisher: Syscoms, 1999.
2- Title: Special Edition using Microsoft 2000, Author: Bill Camarda, Publisher: Syscoms, 1999.

- Designed & coded the Human Resource Systme as a front end Visual Basic 6.0 & back end as MS Access Database
- Designed a web page using Front Page software, HTML, Animation and Java applet for Euro Star Rent-Car Company.