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jun jay Devolgado, Waiter/Bartender

jun jay Devolgado

Waiter/Bartender·MAMOU Restaurant

Philippines

Bachelor's degree, Public Administration

Work experience

Total years of experience: 10 years, 7 months

Waiter/Bartender

January 2023 - Present

MAMOU Restaurant

Manila, Philippines

January 2023 - Present

Effectively managed multiple orders during busy periods while maintaining quality service.
Prioritized tasks to ensure timely beverage preparation and customer satisfaction.
Advised customers on ideal wine pairings with dishes from the menu to enhance their
dining experience.
Stayed current on wine trends, regions, and varietals to offer knowledgeable
recommendations.
Prepared and served a wide variety of cocktails, beer, and non-alcoholic beverages with
precision and attention to detail.
Crafted signature cocktails, ensuring presentation and consistency of taste.
Maintained a clean and well-stocked bar area, including the inventory and ordering of
alcohol.
Delivered high-quality customer service by engaging with guests, taking drink orders, and
providing personalized recommendations.
Upsold premium wines, cocktails, and bar menu items to increase sales.
Developed strong relationships with regular patrons to enhance customer loyalty.
Extensive knowledge of various types of wines (reds, whites, sparkling, and dessert wines)
and their characteristics.
Familiar with different types of spirits, liqueurs, and mixers, as well as bartending tools
and techniques.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Waiter

January 2019 - January 2023

ABE Restaurant SOLAIRE Branch

Manila, Philippines

January 2019 - January 2023

Maintained customer satisfaction with timely table check-ins to assess food
and beverage needs. Kept server areas clean and stocked to increase efficiency
while working tables. Stored food in designated containers and storage areas to
increase shelf life, improve kitchen organization and provide easy access during
busy peak service times. Enlisted coworkers assistance for multi-order delivery
to avoid spilling or dropping food. Maintained customer satisfaction by
clarifying questions about orders and specialty items.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Waiter

January 2018 - January 2019

LJC Company Juan’s Bistro MOA

Manila, Philippines

January 2018 - January 2019

Quickly reset and cleaned up tables after customers left to enable speedy
turnaround and guest flow. Folded napkins and prepared silverware sets to
provide adequate supply for host station. Bussed and reset tables to keep dining
room and work areas clean. Shared knowledge of menu items and flavors,
enabling customers to make personal decisions based on taste and interest.
Inspected dishes and utensils for cleanliness.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Kitchen Crew

January 2015 - January 2017

Golden Lion Food Corporation (Jollibee)

Maasin, Philippines

January 2015 - January 2017

Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on
hand for expected customer loads. Restocked supplies and prepared additional
ingredients during downtime for expected busy periods. Followed proper handling
and sanitation procedures to comply with food safety standards and protocols.
Sanitized dining ware and kitchen equipment according to health code standards.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

Maasin City College

January 2017

January 2017

Bachelor's degree, Public Administration

Philippines

Ichon National High School

January 2012

January 2012

High school or equivalent, Economic History

Philippines

Skills

COLLABORATION
Intermediate
COLLABORATION
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
COMPLIANCE REQUIREMENTS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
FOOD SAFETY AND SANITATION
Intermediate
ORDER FULFILLMENT
Intermediate
ORDER FULFILLMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PUBLIC ADMINISTRATION
Intermediate
PUBLIC ADMINISTRATION
Intermediate
SALES
Intermediate
SALES
Intermediate
SALESMANSHIP
Intermediate
SALESMANSHIP
Intermediate

Training and Certifications

Certifications
WINE TRAINING CERTIFICATE
EMPLOYEE OF THE MONTH