Supply Associate
Careem
Total years of experience :5 years, 4 Months
Support Quality team in attaining targets
Created adaptable system to minimize manual work of team
Arranged training sessions for onboarded and low rating captains
Ensured Captains to follow the quality standards via different campaigns
Leading Fleet reinspection campaign to maximize fleet quality.
POC for Captain support and quality team
Developed strong relationships with all Captains
Proven technical skills data analysis and system development
Ensured development of quality management system and implementation
Multiple hacks in daily operations for colleagues
Presented careem on national radio
Planned, coordinated and supervised technology deployment projects, moves, and roll-outs.
Provided local and remote technical support for hardware, software, network, and telecommunications.
Consulted with principals of user departments to determine areas for service improvement.
Instituted user service satisfaction surveys and assessment program and presented reports to management.Patch deployments and validation.
Corporate communications with client for services.
Implementation of SOPs and designing SOPs for different tasks
Incident monitoring via proview4.1 and proview4.2
Interact with client for incident resolution. Provided different reports to client.
Documented different internal and external SLA’s and technical solutions
Ensuring all quality control procedures are implemented in official documentations.
Rostering and scheduling of (150) engineering staff.
Coordination with field engineers for complaint resolution
Prepared workforce schedules, reports and plans.
Remotely handling reporting and work force needs in three different cities Lahore, Karachi and Islamabad.
Designed and implemented short-term and long-term strategies.
Monitored change requests and prepared related documentation.
Prepared and maintained office database.
Created flexible schedules for employees
Created a Web based attendance portal.
Assisted HR in salary making process
Requirement gathering and planning workforce development programme (Teleopti)
Attending meetings for vertical communication between management and employees.
Managed or assisted with various special projects as requested.
Provided the required information, reports and schedules to the auditors.
Assisted in preparation of the Annual Budget & annual forecast reports
Prepared monthly forecast reports of revenues, expenses and call traffic.
Prepared & consolidated monthly reports and related budget data.
Creating reporting software as required by the management
Creating database software in order to store company data
Expert in data compiling and management system
Excellent analytical and critical thinking ability
Knowledge of designing, scripting and formatting business reports
Ensure all reports are collected and compiled in time to draw suggestions or conclusions
Assisted effectively with weekly and monthly report distributions.
Ensured integrity of data in reporting systems and resolved discrepancies.
Distributed all project (gold loan) documents to key team members.
Assist with month-end financial reports.
Post journal entries.
Help with accounts receivable, payable and bank statement reconciliation.
Assist with audits.
Balance sheet reconciliation.
Manage the monthly tracking of our physical inventory.
Support the payment processing team.
Data entry.
Credit checks.
Coordinated and facilitated work group meetings.
master in computer science with majors operating system OOP Database web designing and project mangment