Sales Consultant
Burberry
Total years of experience :14 years, 6 Months
To act as a brand ambassador by cultivating relationships with new and existing Very Important Clients (VIC), demonstrating excellence in selling, service, styling. Work closely with all store teams and Burberry Private Clients around the world to drive sales and productivity in the store. Key Responsibilities: 1)Working ‘by appointment’ to provide a personal service and maintain close relationships with all VICs and VVICs (in-store or off-site) 2)Proactively clientele and recruit new VICs to build a client book, either in partnership with sales associates thereby assisting the growth of their VIC business or in partnership with Store Manager and Burberry Private Clients Manager to attract new VICs through local networking (hotels and local businesses) 3)Drive and deliver personal sales and KPI targets by cultivating client relationships 4)Execute all sales initiatives driven by the Burberry Private Clients Managers 5)Maintain ‘Service and Standards’ at all times by adhering to all policies and ensuring delivery of the ‘Burberry Experience’ to the highest standard 5)Provide a luxury experience, demonstrating expertise in styling and wardrobing for all occasions 6)Support and
Responsible for all store operational related process such as:
1) Employee Engagement
2) On the job Training
3) Merchandising
4) Inventory Control
5) Financial Control of the Store
6) Customer Relations
7) Evaluate sales budget and take precautionary measurements for betterment in the future.
8) Apply the parameters which would help the business grow in terms of ATV, ATQ Etc.
Wipro BPO
Associate
Attending calls and resolving customer issues
July 2009 to Dec 2010
Pune (India)
Attending inbound calls from customers of US based bank named Capital One and assist them in a much professional way. After a certain period, assisted trainees to impart knowledge about value of the customers in BPO.
• Marketing
• Sales
• Operation
• Training & Development
• Administration
• Managerial activities
Company Designation Responsibilities Period City
Learning Time International Unit Manager Meeting the prospects and convert them as buyers January 2011 to September 2011 Middle East (Kuwait, Baharain, UAE) &India
Totally a core Marketing Profile where customers have to be valued like prince and princess as the RSP of the product was much higher than any other related product. Took a lot of challenges to achieve the given target. Conducted many exhibitions and presentations at various places like malls, schools and other public places. Assisted Sales consultants to prepare their presentations and transform prospective buyers to real buyers. Exposure to people in Bahrain, Kuwait and UAE was an incredible experience.
PREVIOUS EXPERIENCE
Company Designation Responsibilities Period City
MBA (HR, MARKETING) Shivaji University (CIMDR) 2009 ➢ COMPUTER&IT SKILLS • MS Office • Tally (7.2) • SIM (Store Inventory Management) powered by Oracle • Oracle at Point of Sale • Lan-Point of Sale
BBA Shivaji University (CIMDR) 2006
HSC Nithyananda Kannur/Kerala board 2003
Course Name of College/ University Year of Passing SSLC PPHS Kannur/Kerala board 2000