Vmware/Windows Administrator (System Admin)
logica
Total years of experience :14 years, 11 Months
Provide 24/7 support to servers and around 5000 servers across UK, Nordics countries for different 30 customers using shared service infrastructure model.
Company: Logica, (now part of CGI) Chennai, India
Client: Different Customers across UK and Nordics (Shared Services Infrastructure Model)
Designation: IT Consultant
Duration: From June 2010 to till date.
Job Responsibilities: • Provide 24/7 support to servers and around 5000 servers across UK, Nordics countries for different 30 customers using shared service infrastructure model.
• Planning, installing, administration and troubleshooting of VMWARE infrastructure 3.5/4.0 for different customers.
• Creating, managing virtual machines using ISO images and templates and troubleshooting the VM snapshot issues & support 50 ESX clusters and 1000 virtual machines for different customers.
• Performing P2V Job for Test, DEV & Production Server, which includes Pre-migration, Migration and Post Migration Activity.
• Proficient in handling the known features of VMware including VMotion, SVmotion and VMware HA/DRS. Setting up security for different users and groups to manage the virtual infrastructure using VC servers.
• Work in coordinate with hardware vendors and storage teams to diagnose the issue for VMware infrastructure.
• Managing and administration of windows server 2000/2003 infrastructure with active directory and administration of DNS, DHCP.
• Managing user & computer accounts through AD. Creation, deletion and maintenance of user accounts and groups, sharing resources & applying NTFS permissions on it. Configuring and administration of DFS and DFS-R to manage the shares effectively and managing the disk quotas for share folders.
• Experience in exchange server 2003 administration and Monitoring SMTP Queue using Exchange System Manager & troubleshooting Mail flow issue. Managing mailboxes and restoration user mailboxes using backup. Providing permissions for public folders.
• Managing and troubleshooting the server backups using Symantec backup exec versions, Ultrabacs Restoration of user data and exchange mailboxes. Experience in server rebuilds from backup.
• Work in coordination with the different vendors for replacing hardware and engaging onsite teams to coordinate with to perform activities and recognized for immediate troubleshooting problems and offering effective solutions to meet SLA.
• Monitoring Performance alerts triggered by the server & resolving Hardware related & Software related calls. Installing and updating of Microsoft security patches and perform checklist for server's patches updates.
• Understanding the concepts for ITIL process like incident management, change management and problem management. We follow ITIL process for different customer infrastructure support.
• The responsibilities include coordination with the users for defining the functional specification conducting and documenting operational user acceptance tests & also responsible for providing
0% down time of the network.
• Preparing monthly work status report and updating technology specific documents for Servers.
• Understanding & coordinating for all process related and vendor escalation matrix.
Past Company: EDI Matrix LLC, Chennai, India
Client: ISNA, USA
Designation: System Engineer
Duration: From June 2009 to May 2010
Job Responsibilities: • Providing technical support for both Internal and external clients for systems and backend support for all client related application
• Providing Level1, 2 support to nearly 20+ Servers
• Installing & Configuring of DNS, DHCP, IIS server And Domain Controller
• Supporting Active Directory Maintenance, Server upgrades, Backup, Performance Monitoring and project participation as required.
• Implementation of Group Policies and giving appropriate policies for the particular OU.
• Performing Backup and Restore.
• Monitoring the Antivirus Server for daily updates
• Maintaining WSUS server (updating Microsoft patches for client systems)
• Application package - Installation & maintenance of all applications.
• Maintaining Inventory of all IT related products.
• Generation of daily call report, Pending call report and monthly analysis
Achievements in Logica: • Received "Feather in My Cap" award twice in recognition of perfect customer satisfaction score at British Council account.
• Received "IM Silver Award "for providing excellent support for OFCOM Customer.
Trainings & Certifications: • Successfully completed ITIL V3 Foundation Training at Logica.
• Pursuing VCP Certification.
Bachelor of Technology in Electronics & Communication from S.R.M University, Chennai with 76% in May 2009
HSC in Sri Chaitanya Junior College, Chittoor, Andhra Pradesh with 83% in May 2005
SSLC in Kings English Medium School, Chittoor, Andhra Pradesh with 82% in May 2003