MIS Officer
MetLife Alico
Total years of experience :19 years, 10 Months
Started with: -
Preparing campaign feasibility.
Cost Benefit Analysis (Outsourcing vs Permanent Staffing).
Assisted in Call Center setup from scratch.
Proposals and presentations to potential clients.
Core Job: -
Maintaining monthly and YTD P&Ls.
Identifying and highlighting performance gaps with improvement suggestions.
Developing process flows and facilitate in implementation.
Coordinating with respective departments like accounts, operations and customer services.
Calculating and paying out the incentives.
Daily reporting.
Sales Tracking.
Tracking monthly achievements vs budgeted targets.
Reporting Costs & revenue.
Measuring individual performance for the agents & over all campaign.
Current Assignment: -
In addition to my core job I have been managing the sales team consisting of 10 agents.
Motivating them towards the achieving the daily and monthly targets.
Managing a portfolio of around 350 outsourced staff (DMA’s) for different departments.
Coordinating with Line Managers to ensure a smooth HR procedure and timely solution of DMA issues.
Issuance of Offer Letters, Increment Letters, Warnings, Terminations etc.
Managing Overall Post Recruitment Functions: -
1. Completion of Personal Files for DMA’s
2. Carrying out reference/police verification process
3. Completing Medical Insurance for DMA’s
4. Issuance of Salary Certificates/Slips/Terminations/Appreciations
Maintaining an HR support system for Barclays Bank’s outsourced Staff in UAE. (Personal Loans, Business Loans, STL, Credit Cards, Call Center/Ops & Mortgages)
Maintaining detailed MIS throughout from offer letter to visa issuance.
Responsible for maintaining KPI’s as per audit requirement.
Preparing salaries in coordination with concern department Heads.
Effective disbursement of salary commission payments/bank transfers.
Internal Coordinating with PRO for visa updates from labor approval till visa issuance.
Using MS Access & MS Excel to manage employee details.
Interdepartmental coordination between RSM, Assistant Managers & Sales Executives.
Coordination with HR department regarding timely hiring & trainings.
Correspond with head office regarding customer queries and policies
Maintaining Sales MIS
Pre-Screening of applications.
Responsible to keep update competitive analysis regarding the similar products in market.
Active participation in assisting & developing new product features/promos.
Responsible for initial training of newly hired sales staff
Presentation preparation for product knowledge & new project planning purpose.
To evaluate monthly Performance of Sales department and present in meetings / conferences
Play a lead role in maintaining data of sales executives regarding hiring, attendance and other procedures.
To evaluate monthly Performance of Sales department.
Correspondence (Customer queries, official, etc).
Keeping & Maintaining record of received/issued Application forms
Responsible for arrangement of required quantity
MBA with majors in IT.