Junaid Aqdas, MIS Officer

Junaid Aqdas

MIS Officer

MetLife Alico

Location
United Arab Emirates - Sharjah
Education
Master's degree, MBAIT
Experience
19 years, 10 Months

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Work Experience

Total years of experience :19 years, 10 Months

MIS Officer at MetLife Alico
  • United Arab Emirates - Sharjah
  • My current job since July 2008

Started with: -
Preparing campaign feasibility.
Cost Benefit Analysis (Outsourcing vs Permanent Staffing).
Assisted in Call Center setup from scratch.
Proposals and presentations to potential clients.

Core Job: -
Maintaining monthly and YTD P&Ls.
Identifying and highlighting performance gaps with improvement suggestions.
Developing process flows and facilitate in implementation.
Coordinating with respective departments like accounts, operations and customer services.
Calculating and paying out the incentives.
Daily reporting.
Sales Tracking.
Tracking monthly achievements vs budgeted targets.
Reporting Costs & revenue.
Measuring individual performance for the agents & over all campaign.

Current Assignment: -
In addition to my core job I have been managing the sales team consisting of 10 agents.
Motivating them towards the achieving the daily and monthly targets.

HR/Payroll Administrator at Ultimate Commercial Intermediary L.L.C, Dubai UAE
  • Other
  • May 2007 to June 2008

 Managing a portfolio of around 350 outsourced staff (DMA’s) for different departments.
 Coordinating with Line Managers to ensure a smooth HR procedure and timely solution of DMA issues.
 Issuance of Offer Letters, Increment Letters, Warnings, Terminations etc.
 Managing Overall Post Recruitment Functions: -
1. Completion of Personal Files for DMA’s
2. Carrying out reference/police verification process
3. Completing Medical Insurance for DMA’s
4. Issuance of Salary Certificates/Slips/Terminations/Appreciations
 Maintaining an HR support system for Barclays Bank’s outsourced Staff in UAE. (Personal Loans, Business Loans, STL, Credit Cards, Call Center/Ops & Mortgages)
 Maintaining detailed MIS throughout from offer letter to visa issuance.
 Responsible for maintaining KPI’s as per audit requirement.
 Preparing salaries in coordination with concern department Heads.
 Effective disbursement of salary commission payments/bank transfers.
 Internal Coordinating with PRO for visa updates from labor approval till visa issuance.
 Using MS Access & MS Excel to manage employee details.

Sales Coordinator at Askari Commercial Bank Ltd. Lahore Pakistan
  • Other
  • August 2004 to May 2007

 Interdepartmental coordination between RSM, Assistant Managers & Sales Executives.
 Coordination with HR department regarding timely hiring & trainings.
 Correspond with head office regarding customer queries and policies
 Maintaining Sales MIS
 Pre-Screening of applications.
 Responsible to keep update competitive analysis regarding the similar products in market.
 Active participation in assisting & developing new product features/promos.
 Responsible for initial training of newly hired sales staff
 Presentation preparation for product knowledge & new project planning purpose.
 To evaluate monthly Performance of Sales department and present in meetings / conferences
 Play a lead role in maintaining data of sales executives regarding hiring, attendance and other procedures.
 To evaluate monthly Performance of Sales department.
 Correspondence (Customer queries, official, etc).
 Keeping & Maintaining record of received/issued Application forms
 Responsible for arrangement of required quantity

Education

Master's degree, MBAIT
  • at MBA
  • September 2005

MBA with majors in IT.

Specialties & Skills

MIS Reporting
MS Excel & MS Access (Reports & Databases)

Languages

English
Intermediate
Urdu
Expert

Training and Certifications

E-Commerce (Certificate)
Date Attended:
May 2002
Valid Until:
July 2002