Shift Supervisor
Emirates National Oil Company (ENOC L.L.C)
مجموع سنوات الخبرة :9 years, 10 أشهر
Shift Supervisor (retail, carwash and quick oil change area)
Emirates National Oil Company (ENOC L.L.C)
Dubai, UAE
June 20 2008 to present
Job Description
• Accountable to oversee the day to day performance and operation of the store, forecourt, quick oil change and in carwash area, reporting directly to the Site In charge.
• Review the targets and budgets against actual on daily/weekly basis to track the performance of the site and taking responsibilities to achieve the targets.
• Monitoring the carwash and oil change sales, maintaining a track over the promotion activities and controls are maintained and kept recorded.
• Conducting a daily verification of the controls sheets and handles stock takes on a periodical basis and investigates as required for overage or shortage and providing justifications.
• Ensure that all APC consumables, materials and supplies are ordered, received in time and recorded.
• Ensure that all maintenance calls are made and all equipments are in proper working condition.
• Ensure that staff attendance, annual leave sick leave and emergency leave are monitored and legal requirements of staff.
• Maintain and lead the staff to provide the set customer service standards and to handle all customer related complaint
Supervisor (Customer Service Representative)
Pizza Hut
Cebu City, Philippines
January 20, 2005 - October 29, 2007
Job Description
• Accountable to oversee the day to day performance and operation of the restaurant mainly on customer service, reporting directly to the Site In charge.
• Follow sequence on serving customer namely on greeting, seating, taking order, serving the drinks, the starters, the main course, follow up after the main course, offering dessert, delivering dessert and offering the bill and lastly on clearing dessert, taking payment and thanking
• Take telephone orders for delivery using telephone service essentials.
• Check the quality of the cooked pizza including texture, temperature, time and quality of the crust and the cooked dough.
• Check the dough quality, toppings, sauce and follow the standard operating procedure.
• Trained new recruits in all modules of expert training program and in speeding profitability.
• Ensure that staff attendance, annual leave sick leave and emergency leave are monitored and legal requirements of staff.
• Ensure that staff attendance, annual leave sick leave and emergency leave are monitored and legal requirements of staff.
• Follow the standard operating procedure in storing products to avoid food poisoning.
• Label all products with delivery dates and check individually the expiration dates
• Make an accurate inventory on all the products on weekly and monthly basis.
• Assure food safety on storing, shelf life of the products, keep food off on danger zone and appropriate food storing are followed.
• Calculate total sales received during the end of shift, and tally this with close shift report.
CUSTOMER SERVICE REPRESENTATIVE
SM Department Store
Cebu City Philippines
Feb1998 - July, 2000
Job Description
• Assist customer in purchasing and check stock outage in men's wear department.
• Make a weekly inventory on the stocks and deliveries.
• Organize selling area, stockroom and ensure the product quality and quantity.
• Make an inventory on weekly deliveries and stocks.
• Assist and suggest customer in buying good quality of product in men's wear department.
• Ensure product quality of the entire men's wear product and assures no product outage.
• Check deliveries and defects, the quantity based on the purchase order.
1997-2006 Cebu Institute of Technology Cebu City, Philippines Bachelor of Science in Civil Engineering (2nd year level) Bachelor of Science in Industrial Engineering (5th year level)
1993-1997 Siena School of Naga Cebu City, Philippines High School Diploma
1987-1993 Pangdan Elementary School Cebu City Philippines