Junipero Jephtah Serra

• Handling of M2M and vSaaS incident tickets within SLA and internal OLA.
• Pro-actively monitoring all the MPLS link for all the vSaaS and M2M WAN links
• Creating, Implementing and Reviewing change requests for all the IOT ( Internet of Things ) service requests.
• Configuration and tuning vSaaS Genetec camera config and parameters to meet the client requirement and link bandwidth limitations.
• Troubleshooting GGSN and SGSN traces to resolve M2M incidents
• Tools and Applications used : HPSM, ITSM, Thingworkx, Genetec for vSaaS, CiscoJasper, VDG Sense and Kibana
• SPOC for IOT vertical Security Assessments .

IT Specialists

-Resolves P1 to P4 Incident Tickets regarding Network, Security and Loadbalancers.
-Implement and create scripts for RITM and Change Tickets.
-Technologies handled: F5, Riverbed, Steelhead, Steel Fusion, Gigamon, Cisco Nexus 7series, Nexus 1000v virtual switches, VSA Appliances,
-Juniper Firewall, Multi-VRF, MPLS WAAS and WLAN technologies.
-F5 Big IP: GTM Wide IP configuration, LTM VIP configuration and health check and irule trobleshooting/programming.

HP work experience (2months)
-Monitoring tools used: Solarwinds NCM and HPOV
-Cisco : ASA FW, Routers, Switches, WAAS, WLC's
-Juniper Firewalls and Fortigate-Fortinet
-Service Connect Ticketing tools
-HP Network Switches: FlexFabric/FlexFlow/Aruba

• Provide Network/Security support for Australian clients (Aurizon and Landmark)
• Performs daily check tasks for 900+ managed network/security devices and provide essential reports and sent to email.
• Perform regular configuration, backup and restoration.
• Ensures all technical documentation ( ISP, New Commisioned Devices, SLA, Detailed Connection List, Topology Diagram, etc ) is updated in Espectrum and Shared Repository
• Resolves Incident and Service Requests Tickets submitted by clients.
• Perform escalation to internal product domain experts and external service providers.
• Create and update device technical documentations
• Implement customer approved Change Requests.
• OAT and Decommission of Network Devices (Update CMDB/Network Diagram/Configurations/Site Contacts/3rd Party)
• Attend and Join CAB conference call and meetings for upcoming and pending Change and Service requests.
• Troubleshoot, configure and manage Network Security Devices : (Cisco Wireless Lan Controller/ Accesspoint / Aironet / Cisco ASA / Checkpoint /Juniper Firewall/Cisco ACS Tacacs
• Troubleshoot and configure F5 Load balancer : LTM, Viprion/VCMP, Route Domains, NAT/SNAT, SSL offload, iRules creation and Airgap decryption) and Citrix Netscalers.-CA Spectrum and Ehealth Solarwinds Netflow Analyzer/Wireshark / Kiwi Syslog / Checkpoint Smartview Tracker

• Provide remote and onsite support to approximately 1500 end users concerning to all IT/Network/Security/Voice/Server issues.
• Monitored the regularly to improve performance and functionality of all IT Equipment within the managed Data Center ( Routers, Switches, Firewalls, Servers, UPS, Power and Modems
• Resolves Priority1 to Priority 4 tickets concerning Network, Security, Server and Desktop issues
• Installed and configured Cisco Routers (1841, 1941, 2821, 3640, 3745, 3845, 4500), Cisco Switch 2950, 2960, 3560, 2948 L3, 3750 L3 4506 L3, Cisco Firewall ( PIX-515, PIX-525, ASA 5520, 5510), Huawei QuidwayS6500, Linksys Switch (SRW248G4, SRW22G4) 3com super stack II Hub500, Wireless Ruckus Zone Director 1100.
• Manages Core/Distribution switch and IP address assignments and MAC address lists
• Troubleshoots LAN/WAN problem and provides corrective measure
• Implement raffic filters using Standard and Extended access-list, Distribute-lists and Route Maps, OSPF, EIGRP and static routes
• Manage backup, maintenance, development and monthly report -Capacity Report, Availability Report, Bandwidth Utilization Report
• Firewall IOS backup/Upgrade and Site to Site VPN Firewall Configuration
• Manage, Backup and Troubleshoot IP Camera CCTV