IT/Network support adminstrator
Alfahd Steel
Total years of experience :4 years, 1 Months
• Provided computer technical support services to personal computer & laptop.
• Wrote clear and coherent documents regarding support incidents.
• Installed and repaired equipment and software.
• Developed and implemented required problem solutions.
• Analyzed and diagnosed operating problems.
• Respond to helpdesk incident and service requests.
• Provide support by phone, remotely and onsite to computer systems, software, and hardware.
• Maintain performance of computer systems.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
