MyTech Lounge Engineer
General Electric - United Arab Emirates
Total years of experience :17 years, 3 Months
• General Electric (GE International), Client from GBM, in Abu Dhabi and providing assistance to GE business in Dubai & Abu Dhabi.
• MyTech Lounge product support for GE Corporate environment applications and Windows based applications, ERP system.
• Microsoft office O365 applications maintenance and support for Outlook, Skype for Business and Microsoft teams.
• Configuration of Cisco Telepresence and Skype rooms systems and support for audio and video conference Avaya Desk phones, VoIP based apps like cisco WebEx, Zoom, Blue jeans.
• Mobility support configuring and enrolling mobile devices IOS and Android for mobile data management through Mobile Iron. apps support for Skype For Business, Box, Sap Concur, ETC.
• Support on Active Directory for user accounts and computer management through ARS tools and McAfee console for Bit locker recovery, McAfee Enterprise Security solutions.
• PAAS based printing support monitoring Site based printers through HP portals.
• Conducting BOX Demonstration and Induction training for new hire employees.
• Configuration and Network troubleshooting for VPN application support for F5 VPN, RSA, PingID tokens and MyApps.
• Site Setup: Setup multiple new sites for GE Dubai and Abu Dhabi with configuring network, Access Points, printer and Video Conferencing units.
Key Projects:
• Windows 7: Lead the Windows 10 migration project for UAE & Gulf Region employees and successfully migrated 1000+ users to Windows 10 in one Quarter.
• Mytech Lounge and NPS: Lead and manage the Mytech Lounge performance and NPS survey scores of GE for UAE & GULF Region
• HP Printer 2.0: Lead HP 2.0 Printer Project for all GE office in UAE & GULF region.
MyTech Lounge product support for Windows 10 & Mac based GE applications. Microsoft office O365 applications maintenance and support for Outlook, Skype and Teams. Support for Cisco Telepresence and Skype rooms systems for audio and video conferencing. Mobility support configuring and enrolling mobile devices, IOS and Android for mobile data management through Mobile Iron Enterprise Console. Leads the team for NPS Scores for Gulf Region. Managing NPS score and Feedback for IT Support tools, educating users for best practices for providing feedback and score. Lead the team for managing the global ranking and scores for Mytech Lounges in Gulf Region including Incident monitoring and Reporting, creating of reports through Service now. Support on AD accounts through ARS tools. McAfee console for Bit locker recovery, Data Recovery through McAfee Enterprise Security solutions.
(5 years 10 months)
Working with the team of 02 Engineers and supporting more than 500 users (GE Abu Dhabi) in various business such as Aviation, Capital, Corporate, Energy, GGO, Healthcare, Lighting, Oil &Gas, Power & Water and Transportation. Investigating & resolving issues reported by users in timely & efficient manner. Installation and configuration of Desktops, Laptops, Printers, Multi-Functional Printers (MFP). Installation and Troubleshooting of various Windows and MAC based Operating Systems, Applications, Anti-Virus so ware and In-house applications. Providing support to Active Directory & Print Server. IP Telephone, Video conferencing & Telepresence Support Configuration of e-mails & wireless network on BlackBerry, iPhone & Android Handset. Providing new Wired and Wireless network connectivity. Coordinating with Vendor to resolve the issues in timely manner.
On Deputation of Alpha Data Placed as System Support Engineer for General Electric International, Dubai. Providing Technical Support to the users of General Electric International Dubai as per ITIL standards. Tasks include IT Asset management in the sites under General Electric International Dubai. System / Network Support in the Windows Domain with Exchange Server for Email Solutions. Perform AD administration tasks such as creating new user accounts, setup permissions and group membership, share network resources, setup network printers. Supporting customized and standard customer software packages. Install and configure Operating Systems, patches and upgrades, including Windows 8, Windows 7 And Windows XP. Supporting and troubleshooting the LAN & WLAN connectivity. Installing, Configuring & Troubleshooting Office 360 & Office 2010. Configuring emails on iPad, IPhone and Blackberry. Responsible for the co-ordination with vendors in IT issues.
King Fisher Airlines, Bangalore India Oct 2008 - Dec 2009 (1 years 2 months)
On Deputation of Allied Digital Service Placed as System Support Engineer for King Fisher Airlines
Server Administration. Installing and configuring & Administering Windows 2003/2000 Server,
Windows 7/ VISTA /XP / 2000 / 98. Installing, Configuring & Troubleshooting network (LAN) Printers, and Scanners. Designing and implementing the Network Security for the Internal Networks Firewall and Antivirus Setup Installations. Troubleshooting in Microsoft Outlook 2007 / 2003 and Outlook Web Access. Provide support for software issues with MS Office 2003/2007. Handled day-to-day working of the network configured Group Policies and protected the network against viruses by configuring an Antivirus server (Symantec End Point) and managed clients. Also worked with Symantec, MacAfee, Stinger, AVG, Trend Micro, Sophos and Spy Sweeper. Implementing, Managing and maintaining Active Directory Services. Plans and implements system security policy, host and client access, file permissions, and user accounts. Servicing & Troubleshooting of Desktop Systems & Hardware Devices
Installation, configuration and data backup of Tally. Monitor performance and reliability of servers and workgroups.
Sutherland Global Service Cochin India Oct 2006 - May 2008 (1 year 7 months)
The Technical Support agent is responsible for Troubleshooting Virus & Spyware calls from/for our client’s customers to identify, diagnose, troubleshoot and resolve basic to advanced technical issues covered by the Symantec on Call contract. The Technician is responsible for PC troubleshooting through the Remote Access and other automation tools
courses: CCNA (Cisco Certified Network Associate)