Sales Executive
Sherlock Homes
Total years of experience :3 years, 10 Months
-Cultivate and nurture strong relationships with clients, understanding their unique preferences, goals, and requirements.
-Oversee a portfolio of properties, ensuring clients are informed about available listings that match their criteria.
-Updating the CRM in order to register and track potential clients.
-Build and maintain a strong network of real estate professionals, including agents, brokers, lenders, and attorneys, to facilitate successful transactions and referrals.
-Expand the company clients portfolio by 20% monthly.
-Implement marketing strategies for digital platforms and social networks.
-Offer personalized products to the customer needs.
-Managing Reservation Systems: Overseeing the reservation software or system, ensuring it's updated with accurate information on availability and bookings..
-Coordinating with Front-of-House Staff: Working closely with the host/hostess team to organize seating arrangements, manage walk-ins, and handle special requests.
-Work closely with restaurant management, servers, and kitchen staff to ensure accurate communication of reservation details and guest preferences.
-Collaborate with the marketing team to promote special events or dining promotions through reservation channels.
-Forecasting and Planning Anticipating busy periods and special events to effectively manage reservation capacity, adjusting staffing levels and policies accordingly.
-Handle incoming reservation requests via phone, email, or online booking platforms, ensuring accuracy and efficiency in recording details such as party size, date, time, and special requests.
-Coordinate with restaurant staff, including hosts, servers, and kitchen staff, to ensure that reservations are properly accommodated and that tables are set up according to guest preferences.
-Maintain and update the restaurant's reservation system or software, ensuring that it accurately reflects current availability and reservation status.
-Handle any issues or complaints related to reservations, such as double bookings or last-minute cancellations, and work with guests to find suitable solutions.
-Perform various administrative tasks, such as maintaining reservation logs, preparing reports, and managing reservation-related paperwork.
-Managing relationships with suppliers to ensure timely delivery of high quality ingredients and beverages, while also optimizing inventory levels and minimizing waste.
-Implementing and enforcing strict food safety and hygiene standards to prevent contamination and ensure compliance with health regulations.
-Providing comprehensive training to service staff on food and beverage preparation, presentation, and customer service skills to ensure consistent quality and guest satisfaction.
-Monitoring food and beverage quality throughout the preparation and service process, addressing any issues promptly to maintain high standards.
-Developing protocols and procedures for handling service failures or customer complaints effectively, minimizing negative impact on customer satisfaction and reputation.