House Keeping Supervisor
Ahalia Hospital
Total years of experience :6 years, 1 Months
October 2010 - Present: House Keeping Supervisor
Ahalia Hospital
Abu Dhabi, United Arab Emirates
Company Industry: Medical/Hospital
The hospital is a JCI accredited multispeciality facility located in Abu Dhabi, UAE.
Responsibilities:
➢ Enabling organization to meet standard requirements of JCIA, HAAD, ISO 9001:2008 as well relevant quality standards.
➢ Assigns housekeepers duties and inspects work for conformance to prescribed standards of cleanliness
➢ Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
➢ Take quotations for the servicing and purchase of housekeeping machineries.
➢ Obtains list of rooms to be cleaned immediately and list of prospective discharges to prepare work assignments.
➢ Maintain an overall clean and safe hospital for our patients as well as our employees, establishing and maintaining quality control. Ensure that all patient rooms, ICCU, OR, NICU, all outpatient departments, emergency department and all other public areas and back of the house work areas meet the established standards of cleanliness to assure patient satisfaction and maximize revenue
➢ Coordinates work activities among departments
➢ Conducts daily briefing for the housekeeping staff and maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when they are working.
➢ Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment, during the briefing time.
➢ Report all work orders to maintenance and all problems needing repairs. Ensure compliance with safety and sanitation standard. Maintain a regular deep cleaning and fumigation program in OT, IP, ICCU, NICU, Labor Room, a monthly planner consisting of a project a day.
➢ Establishes standards and procedures for work of housekeeping staff.
➢ Plan regular machine scrubbing in all areas including Out Patient departments.
➢ Monitoring waste segregation and waste disposal from all major areas like Labor room, OT etc.
➢ Monitoring laundry, verifying monthly laundry bills, drinking water bills, and other expenses.
➢ Proper documentation of waste disposal and cleaning schedules and training.
➢ Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.
➢ Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals.
➢ Conduct HSE and FMS audit in coordination with HSE Officer
➢ Routinely check the quality of chemicals which are using and will recommends changing if necessary.
➢ Selects and purchases new furnishings for Inpatient as well Outpatient department too.
➢ Examines building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
➢ Establishes standards and procedures for work of housekeeping staff.
➢ Conducts daily rounds in all areas, and give suggestions to housekeepers
➢ Daily reporting to Manager, Clinical Support Services
➢ Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports.
➢ Screens job applicants, hires new employees, and recommends promotions, transfers, and dismissals.
➢ Coordinating the Work and Activities of Others -- Getting members of a group to work together to accomplish tasks.
➢ Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems.
➢ Guiding, Directing, and Motivating Subordinates -- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
➢ Monitoring and Controlling Resources -- Monitoring and controlling resources and overseeing the spending of money.
➢ Staffing Organizational Units -- Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
November 2009 - September 2010: In Charge House Keeping
Ahalia Foundation Hospital
India
Company Industry: Medical/Hospital
The entity formed in 2005 is the flagship project in the medical arm of holdings under Ahalia International Foundation, is the FIRST and Only JCI accredited hospital in Kerala-India.
Responsibilities:
➢ Enabling organization to meet standard requirements of JCIA, ISO 9001:2008 etc.
➢ Assigns Supervisors and Assistant supervisors duties and inspects work for conformance to prescribed standards of cleanliness.
➢ Preparing Weekly staff duty allocation along with the Supervisor.
➢ Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
➢ Obtains list of rooms to be cleaned immediately and list of prospective discharges to prepare work assignments.
➢ Conducts daily rounds in all the areas and give suggestion to the Supervisors and staff.
➢ Conducts orientation training by myself or by the supervisors and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
➢ Inventories stock to ensure adequate supplies.
➢ Prepare monthly purchase indents and Weekly store requisitions
➢ Evaluates records to forecast department personnel requirements.
➢ Conducts appraisals for the staff and recommends for the promotions.
➢ Makes recommendations to the management to improve service and ensure more efficient operation.
➢ Selects and purchases new furnishings.
➢ Monthly once will night rounds will be conducted.
➢ Conducts FMS and HSE Audit In coordination with the HSE Officer.
➢ Conducts Infection Control audit in coordination with the Infection Control Nurse.
➢ Monitoring the Medical Waste segregation and its disposal and its proper documentation.
➢ Evaluating Information to Determine Compliance with Standards -- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
➢ Monitor Processes, Materials, or Surroundings -- Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
➢ Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
➢ Estimating the Quantifiable Characteristics of Products, Events, or Information -- Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
December 2007 to December 2008: Hotel Operation Trainee
Mascot Hotel, Trivandrum, Kerala, India
Company Industry: Hotel
The hotel is one of the famous 5 star Deluxe, under the Management of Kerala Tourism and Development Corporation (KTDC)
Responsibilities:
➢ Supervise housekeeping staff while they are performing their duties
➢ Supervise laundry staff duties
➢ Stock and maintain any housekeeping supply rooms
➢ Determine and process all guest complaints
➢ Check all guest rooms are ready for arrival
➢ Check that all common areas are hazard free and ready for guests
➢ Conduct daily morning meeting with housekeeping staff and organize all staff daily
➢ Ensure high level of customer service is maintained at all times
➢ Assist guests with all questions and reasonable requests
➢ Relieve front desk staff whenever necessary
➢ Maintain clean and tidy appearance
➢ Any other reasonable requests as made by Front Office Manager
➢ Sometimes assist with Executive housekeeper in routine rounds.
➢ Daily reporting to Executive Housekeeper.
October 2006 to April 2007: House Keeping -Industrial Exposure Trainee
Mascot Hotel, Trivandrum, Kerala, India
Company Industry: Hotel
The hotel is one of the famous 5 star Deluxe, under the Management of Kerala Tourism and Development Corporation (KTDC)
Responsibilities:
➢ Daily attends the briefing for housekeeping staff
➢ Attends the training conducting by the Housekeeping Supervisors.
➢ Set up all supply and laundry rooms
➢ Maintain level of stock
➢ Clean and arrange the pantries and maids cart for the service
➢ Was responsible for giving morning and evening service for 32 guest rooms situating in two floors.
➢ Responsible for give all the reasonable request from the guest staying in those 32 rooms.
➢ Collection and delivery of laundry from those rooms.
➢ Reporting maintenance works of those rooms.
➢ Basic understanding of Occupancy charts of each day and should release Check Out rooms within 20min from the time of Check out.
April 2006 to September 2006
House Keeping -Industrial Exposure Trainee
"Water Scapes Resorts", Kumarakom, Kerala, India
Company Industry: Hotel
The hotel is 3star categorized, under the Management of Kerala Tourism and Development Corporation (KTDC) ..
Responsibilities:
➢ Was responsible for the 10 Guest rooms and 8 Cottages.
➢ Weekly deep cleaning throughout all cottages.
➢ Was responsible for the weekly machine scrubbing of restaurant and banquets
➢ On every Sunday I was the responsible for desk control.
➢ Was the responsible for the Uniform and Linen issue on the absence of Linen room attendant.
➢ And also I have the responsibility to Vaccum and Shampoing of all carpets in the corridor and banquets.
September 2009 BSc In Hotel Management, Tourism & Catering Technology Snehacharya Institute Of Hotel Management & Catering Technology
Punjab Technical University, Jalandhar, India ➢ Specialized in HouseKeeping & Front Office (58.88% Marks) April 2007: Three Year Diploma in Hotel Management AICTE, India. ➢ Specialized in Housekeeping (64.14% marks)