Service Supervisor
Universal Motors Agencies
Total years of experience :20 years, 10 Months
• Manages a team of service technicians and ensures they comply with company guidelines particularly related to quality of service.
• Monitors or reviews calls or other correspondence between technicians and customers.
• Collects data and prepares reports on customer complaints and inquiries.
• Prepares monthly reports summarizing the assigned service teams’ performance.
• Identifies opportunities to update or improve customer service procedures and makes recommendations to the Operations Manager or other appropriate staff.
• Performs other related duties as assigned.
• Install and maintain Automotive and Lubrication Equipment (Field and In-house).
• Create Job card, Service Quotation and Service Invoice for customers.
• Train end users on operation and proper maintenance on machines.
• Inspect equipment to further analyze the problem.
• Advises customers for on necessary repairs and maintenance.
• Maintains electronic and/or paper records of completed service work.
• Inspect equipment regularly to identify problems and necessary maintenance.
• Prepare weekly maintenance schedules and allocate work as per forecasted workloads.
• Employ, supervise and train workers.
• Coordinate daily cleaning and maintenance activities.
• Oversee all repairs and ensure that work is completed on time.
• Maintain all inventory and equipment, and ensure proper storage.
• Comply with all health and safety regulations and practices on workshop.
• Conduct preventative maintenance work.
• Conduct follow-ups on all maintenance and repair work.
• Conduct safety inspections as scheduled.
• Establish strategies to meet workload demands on time.
Tamkeen Industrial and Trading Co., Ltd. - Jeddah, Kingdom of Saudi Arabia
http://www.tamkeen.com/
Task and Responsibilities
Install, configure and test equipment on specialized platforms. . Analyze and evaluate performance and optimize. Coordinate with other team engineers. Maintain, manage and update databases regularly. Review and analyze system data to identify escalations and problems. Resolve and troubleshoot large complex problems. Ensure compliance of company laws and regulations. Support customers and In-house (Sales, Admin and Operations). Provide supervisory and technical support to colleagues and communicate with staff at all levels. Maintain a professional appearance and manner at all times, consistent with client and company expectations and in doing so help to promote the image of the Company. Attend all training courses and meetings as required by Tamkeen and oversee development of colleagues. Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment.
Training and Expertise:
a. FRANKLIN FUELING SYSTEMS- UPP Training/Forecourt Setup-Istanbul, Turkey
(May 15-16, 2017)
b. WAYNE FUELLING SYSTEMS- Fuel Dispensers/Automation System- Malmö, Sweden
(April 27-29, 2015)
c. RAASM-Advance Fluid Management Solution- Vicenza, Italy (April 21-22, 2015)
Lubrication Equipment/Fluid Management System
d. GARTEC- Lubrication Equipment - Castronno, Italy (April 23, 2015)
Jeddah, Kingdom of Saudi Arabia
http://www.balubaid.com/industrial-service-equipment/
Task and Responsibilities
Install, replace, maintain and repair various types of Garage Equipment such as Vehicle Hoists, Wheel Servicing Equipment, Oil Monitoring Device, Fuel Dispenser, Air Compressors and A/C Recovery Machine. Utilize electronic testing equipment to determine the defects and malfunctions; Work from plans, technical manuals, schematics, diagrams and specifications; Schedule maintenance and repair work, setting and meeting time lines; Replace defective components and wiring using a variety of hand tools and equipment; Coordinate efforts of outside vendors and District personnel to reach desired standardization of equipment constituting more effective routines; Research product prices and availability; Requisition and maintain an adequate supply of parts and repair materials; Maintain records of work performed and repair history of individual pieces of equipment; Interprets findings for use in determining the further repair or maintenance procedures; Assembles wire line and attaching power line to equipment; Measures, converts, records and interprets data for use by other personnel; Perform other duties assigned that are related to technical questions.
Trainings and Expertise:
•John Bean Wheel Alignment 3D/Wheel Balancer BFH-1000
•Gilbarco Fuel Monitoring System/Electronic/Mechanical Dispensers
•SPX Robinaire A/C Recovery Machine
•SPX-OTC Vision Premiere Engine Analyzer
•Launch Automotive Machines-Shenzhen, China
•Corghi Tire Changers and Wheel Balancers
•Automotive Scanners (Tech-II, Genesys, Nemesis)
•Hydralift (2post/4post, low-lift)
•Karcher Pressure Washers
•Petes Lifts
•Stenhoj Lifts
•Ceccato Air Compressors
•SAMOA (Oil Monitoring System-AMS WINPC
• Service Engineer
Ensures the excellent performance of the company equipment and products by providing ISO-based policies, systems and procedures; Endorses products to prospective clients; Conducts pre-installations, training and in-house repair of equipment; Installs and repairs sold equipment; Accumulates and records electrical test data for materials, devices and products; Calibrates and maintains test station and equipment; Develops test fixtures; Performs general department maintenance and responsible for complying with the quality systems procedure as required.
• Technical Support Officer
Receives all deliveries and reconciles packing list to Purchase Order; Signs at Delivery Report from the Trucking Agency; Receives all After Sales Service call; Produces Quotation for After Sales Service; Coordinates deployment of service (logistics, manpower and other resources); Encodes Sales and After Sales transactions; Generates Purchase/Provisional Receipts of Equipment and Spare Parts; Manages the inventory; Authorized Petty Cash Custodian; Performs other Management mandated functions.
Trainings and Expertise:
a. Emission Control System (AVL Ditest)
b. Total 4-wheel Alignment System for Automotive
c. Technical Training on the ff. equipments:
•Tire changer (tire remover)
•Wheel balancer
•Vehicle Lifter
•Air Compressor
•Carbon Clean (Fuel Injector Cleaner)
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