Juzer Jiruwala

Order Management: Supported on-time delivery of products through diligent
monitoring of order statuses and proactive communication with stakeholders.
Demand Planning: Participated in forecasting activities to ensure accurate
demand planning and optimal inventory levels.
Supplier Relationship Management: Negotiated extended payment terms with
7 suppliers from 45 to 90 days, to improve cash flow. Onboarded 2 new
suppliers to diversify sourcing and reduce overall risk.
Process Improvement: Designed and implemented a flexible SKU system for
1, 100 SKUs, optimizing picking and packing processes by 12%.
Obsolete Inventory: Launched a “Destock” category, generating €35, 000 in
additional liquidity through promotions, freeing warehouse space by nearly
20%, and reducing overall cost.

Process Mapping and Reporting: Analyzed logistics KPIs like freight cost,
proposing a new carrier route that reduced transit times by nearly 30 minutes.
Performance Monitoring: Conducted performance analysis of 8 freight carriers,
tracking transit time, cost per shipment, and damage rates. Reallocated carrier
selection, improving On-Time Delivery rates by 13%.
Customer Relations: Resolved ~150 queries through effective communication,
reducing shipment-related issues by 18% and ensuring reliable customer service

Lead Generation: Boosted lead generation with the creation of engaging email
marketing campaigns.