juzer malek, ASSISTANT SYSTEM ENGINEER TRAINEE

juzer malek

ASSISTANT SYSTEM ENGINEER TRAINEE

TATA CONSULTANCY SERVICES

Location
India
Education
Bachelor's degree, INSRUMENTATION AND CONTROL
Experience
8 years, 3 Months

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Work Experience

Total years of experience :8 years, 3 Months

ASSISTANT SYSTEM ENGINEER TRAINEE at TATA CONSULTANCY SERVICES
  • India - Bengaluru
  • My current job since February 2016

 
KINDRED GROUP OF SERVICES
Manage incidents during the shift duty. Communicate critical incidents with higher management. Coordinate with NOC Front and Back Office teams to resolve incidents at the earliest. Manage incident management tickets of any violating KPI which to be addressed to concerned teams using proper escalation matrix. Follow up with the concerned for any raised issues applying OLA/SLA, to make sure service availability is restored within minimum time intervals. Coordinate with the teams for planned outages and activities in order to make sure it’s performed and accomplished successfully within the outage time window. Benchmark the main service KPIs to make sure no degradation resulted due to any planned activity. Prepare report for the activities carried out during the shift.

ASSISTANT SYSTEM ENGINEER at TATA CONSULTANCY SERVICES
  • India - Bengaluru
  • My current job since February 2016

KINDRED GROUP OF SERVICES
Manage incidents during the shift duty. Communicate critical incidents with higher management. Coordinate with NOC Front and Back Office teams to resolve incidents at the earliest. Manage incident management tickets of any violating KPI which to be addressed to concerned teams using proper escalation matrix. Follow up with the concerned for any raised issues applying OLA/SLA, to make sure service availability is restored within minimum time intervals. Coordinate with the teams for planned outages and activities in order to make sure it’s performed and accomplished successfully within the outage time window. Benchmark the main service KPIs to make sure no degradation resulted due to any planned activity. Prepare report for the activities carried out during the shift. 

Education

Bachelor's degree, INSRUMENTATION AND CONTROL
  • at SARDAR VALLABHBHAI PATELINSTITUTE OF TECHNOLOGY
  • July 2015

AN INSTRUMENTATION AND CONTROL ENGINEER WITH DISTINCTION RESULT SEEKING FOR A JOB

High school or equivalent, 12 SCIENCE
  • at LITTLE FLOWER’S SCHOOL
  • April 2011

FROM

High school or equivalent, 10TH
  • at LITTLE FLOWER’S SCHOOL
  • April 2009

FROM

Specialties & Skills

C LANGUAGE
BASICS OF PLC
CONTENT MANAGEMENT
DEPARTMENT FOR CONSTITUTIONAL AFFAIRS
IMAGE PROCESSING
LANGUAGES
MICROSOFT EXCEL
MICROSOFT POWERPOINT
MICROSOFT WINDOWS
MICROCONTROLLER
GE PROFICY
CAMSTAR MES

Languages

Arabic
Beginner
English
Expert
Hindi
Expert

Hobbies

  • PLAYING GAMES ON PC, MOBILE
  • WATCHING CRICKET, WRESTLING