Jylane Taher

PA, ITHELPDESK ADMIN & DC at Al Futtaim Carillion

• Egypt - Cairo
• My current job since May 2011

PERSONAL ASSISTANT - Reporting to Regional Managing Director

 monitoring and Reading, responding to the Finance Director Mail.
 Preparing correspondence on the principal's behalf
 Liaising with staff, clients, etc.,
 Managing the principal's electronic diary
 Booking meetings
 Organising travel and preparing complex travel itineraries.
 Writing minutes of Meeting.
 Planning, organising and managing events
 Attending events/ Meetings as the principal’s representative.
 Writing reports, executive summaries and newsletters.
 Preparing Presentations.
 Preparing papers for meeting.
 Managing & reviewing filling and office systems.
 Typing Documents.
 Translating articles.
 Sourcing and ordering stationery and office equipment
 Managing an assistant, Drivers and Tea boy.

IT HELPDESK ADMIN - Reporting to IT Team leader

 Able to identify and organize tickets according to priority.
 Distribute tickets to engineers and technicians.
 Assist with fieldwork as requested.
 Update and maintain company contracts.
 Sets and loads computer equipment with required items and prepares computer equipment for operation.
 Troubleshoots minor equipment malfunctions and corrects them as directed by computer operation manuals, or supervisor.
 Trains employees on operating system.
 Responsible for monthly analysis of telephony usage.
 Monthly IT reports as per prjects / location & Priorities.
 Assets update as per employees assigned or reallocation among the projects.
 Installation of some softwares.
 Receiving any call from the employees and sorting any problem, if any.
 Verifying the time sheets and invoices of outsoursed engineer.
 Contacting / following up connection companies if network is down.




DOCUMENT CONTROLLER - Reporting to Commercial Director

 Responsible for overall coordination of controlled documentation within the company.
 Store, manage and track company documents.
 Scan, image, organize and maintain documents, adhering to the company's document lifecycle procedures and archive inactive records in accordance with the records retention schedule.
 Receive and process Requests for Information, or RFIs, from employees or clients and maintain the requests via tracking logs. Collecting inputs from clients
 Listing out the Documents and documenting the project details
 Explaining the Project Plan to internal execution team
 Describing all possible document flow structure.
 Submission of documents and creating Transmittal through RoBOTic Document Control.
 Describing and creating the Acknowledge letters for the clients through RoBOTic Document Control
 Tracking the pending documents through weekly progress reports
 Notifying the involved party for tacking appropriate action on the pending documents
 Manual follow up with the clients internal team to get an expected schedule for all pending documents
 Export of As-Built files in the customer required format
 Sign-off from the customers with clear specifications of retention of Archives.