Manager Logistics
F O C U S Shipping Services LLC
مجموع سنوات الخبرة :9 years, 4 أشهر
•Developed strategies to improve operational efficiency, reduce costs and maximize
profitability.
• Provide leadership and support to team members to ensure smooth operations and growth
for the company.
•Hired, coached and led sales & customer service team to make sales calls, cold mails, make
client visits and close deals; generated profits accordingly.
• Executed sales and operational activities, producing results that met the business plan.
• Lead teams with success against aggressive operational and sales goals
• Developing and maintaining relationships with vendors and suppliers
• Negotiating contracts and freight rates with shipping lines, freight forwarders and Airlines.
• Liaise with overseas agents for the shipping rates and vessel schedules
• Negotiate the rate with contracted ocean carriers/forwarders/in-land trucker.
• Managed customer service teams to ensure quality customer satisfaction and increase
customer loyalty.
• Identify and solve logistical problems, increase new business contacts, reduce operating
costs, coordinate staff, maintain quality levels of excellence, and evaluate logistic
performance.
• Ensuring compliance with customs regulations and laws
• Evaluate the financial aspects such as budgets, expenditures, and return-on-investment.
• Coordination with the freight forwarders & shipping lines according to the requirement of shipment executions to achieve profitable deals and mutual satisfaction on the deal.
• Work closely with the sales team to ensure all customer requirements are clear, quotes created accordingly, sent on time, and followed up for conversion.
• Generated leads and maintained lists of prospective customers.
• Preparing quotations and negotiations for the final deal with the customer to secure the biz
• Negotiation with carriers and consolidators to secure best freight rates and spaces.
• Plan and track all import & export shipments
• Handling both Air and Sea freight FCL and LCL shipments
• Keep logs and records of shipment tracking and day to day activities
• Follow up with the origin offices on shipment status and ensure that all shipments are accurately tracked and the client is updated up to the point of delivery
• Coordinating with the origin/destination agents for the rates and local charges to book the shipments.
• Resolved customer complaints in a timely manner while maintaining strong customer relationships.
• Developed relationships with key customers to ensure customer satisfaction and business growth.