Sales And Service Officer
Jumbo electronics company LTD.
مجموع سنوات الخبرة :4 years, 5 أشهر
As Operation In-charge for the Samsung Products Hand Held Products (HHP) and Consumer Electronics (CE).
Maintain Healthy relation with Individual Retailers (IR) & Key Distribution Retailers (KDR) to sustain better and long Business Environment.
Assure principles and Organization SLAs and SOPs are in place through standardized Methods
Periodical KPI review on below parameters
o Repair Speed (1Hr /D+1, LTP, Customer-TAT)
o Perfection of Repair (Repeat Repair Ratio & First Time Fix)
o Customer Satisfaction Index (CMI, D-SAT &NPS)
Market analyze to study and adopt better practice among competitors.
Participation of Management Representative for Monthly and Quarterly Review Meeting in front of Principle, Monthly all Service Center Visit across UAE.
Monthly Claim Reconciliation with Principle against discrepancy.
Daily Inventory monitoring of On Front Stock (OFS) to minimize dead stock risk and liabilities, weekly Pre and Post call analysis to ensure customers are a updated with proper ETD.
Diploma in Electronics Engineering Competed with 65% score at the first attempt.