Ahamedul Kabeer

Sales And Service Officer at Jumbo electronics company LTD.

• United Arab Emirates - Dubai
• December 2015 to April 2020

 As Operation In-charge for the Samsung Products Hand Held Products (HHP) and Consumer Electronics (CE).
 Maintain Healthy relation with Individual Retailers (IR) & Key Distribution Retailers (KDR) to sustain better and long Business Environment.
 Assure principles and Organization SLAs and SOPs are in place through standardized Methods
 Periodical KPI review on below parameters
o Repair Speed (1Hr /D+1, LTP, Customer-TAT)
o Perfection of Repair (Repeat Repair Ratio & First Time Fix)
o Customer Satisfaction Index (CMI, D-SAT &NPS)
 Market analyze to study and adopt better practice among competitors.
 Participation of Management Representative for Monthly and Quarterly Review Meeting in front of Principle, Monthly all Service Center Visit across UAE.
 Monthly Claim Reconciliation with Principle against discrepancy.
 Daily Inventory monitoring of On Front Stock (OFS) to minimize dead stock risk and liabilities, weekly Pre and Post call analysis to ensure customers are a updated with proper ETD.