HR Coordinator
Gulf Cryo
Total des années d'expérience :8 years, 8 Mois
Worked at the call center as Guest Advisor handled calls and made reservations, changes, refunds and all other related to ticketing and reservations. Worked as travel trade support handling calls from all travel agencies in Kuwait and solving any problem faced by the travel agents regarding KW bookings. Worked in limo Department confirming limo services for pick up and drop off for all first class guest travelling with KW and made amendments if any changes done or flights cancelled. Worked in web sales department answering web related calls and solving any issue faced by the guest through KW online system such as reservations changes refunds and re-issues.
Established profile and updated frequent flyer programs for clients. Choose and locate the ideal Destination. Arranged the best method of transportation. Emailing clients market updates and new offers of upcoming promotions.Attended phone calls, Accommodated clients for their needs, made reservations and replied back. Made all necessary travel arrangements such as ticket reservations and hotel bookings.
Made travel related reservations and issued tickets to clients taking care that all relevant airline rules and regulations have been compiled with and that the product delivered is commensurate with the client requirements and expectations. Recommend alternate classes of travel, routes or carriers in case of non availability of requested seats and effectively sell space and products to increase seeking and at the same time sell and cross sell. Handled refunds and re-issues. Made hotel bookings using Destination of the World system, Al Shamel system, Mubasher Holidays system and handled packages of the clients including Mecca traveler.
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