Kader Mohideen

Tanmiah - GBFF - Popeyes | Riyadh, KSA
IT Support Specialist | July 2024 - Present

Technical Infrastructure Management: Maintain restaurant technology
infrastructure including POS systems, back-office devices, and network.
• Network Security Administration: Monitor and configure network settings
and FortiGate firewall management to ensure stable, high-performance.
• System Maintenance: Execute software updates, regular maintenance,
and backup management to ensure the smooth operation of critical IT.
• User Support & Incident Logs: Resolve technical issues for store
employees regarding login, connectivity, and hardware while maintaining
detailed incident logs.
• Security Implementation: Implement advanced security measures to
protect sensitive operational data and restaurant-level IT systems.
• Operational Continuity: Ensure seamless 24/7 restaurant operations by
keeping IT systems reliable and efficient across all locations.
• Vendor & Procurement Management: Act as the primary technical point
of contact for external vendors and oversee department-level
procurement of IT hardware and software assets.

• OS Deployment & Imaging: Imaged Surface Pro and Dell desktops for Go
live through PXE and configured devices for operational needs.
• Asset Management: Managed imaged devices and corporate IT assets
utilizing ServiceNow.
• Technical Design: Created IT drawings using Microsoft Visio to collaborate
with MEP teams for passive cabling and CCTV setup.
• Site Infrastructure Assessment: Assessed physical project requirements
at boutiques including space, power, data, and voice provisions.
• Inventory Control: Maintained bi-weekly inventory in the laboratory to
ensure stock availability for upcoming infrastructure projects.
• Cross-functional Collaboration: Collaborated with the IT infrastructure
team to fulfill various technical tasks and support project milestones.

• Enterprise Security Configuration: Installed and configured Symantec
Endpoint Protection Manager (SEPM) on Windows and Linux servers.
• Endpoint Deployment: Managed Symantec Endpoint Protection
deployment to Windows, Linux, and Mac client devices.
• Policy Engineering: Implemented tailored policies on SEPM and SES Cloud
to fortify firewall, IPS, and application control parameters.
• Log Analysis & Diagnostics: Utilized Symdiag for deep-dive log analysis to
provide comprehensive insights and resolve server performance issues.

• Application Support: Delivered technical support for Hospital
Management Systems HMS and ERP software to maintain system stability.
• Operational Efficiency: Ensured uninterrupted business processes by
providing prompt resolution of complex technical issues.
• Service Excellence: Collaborated with cross-functional teams to improve
service desk operations and elevate customer satisfaction levels.